Reditus II CC has been created to provide its customers a form of contact with the corporate and private market, through integrated maximisation of direct and indirect channels. Our mission is to provide our customers with ways of Knowing, Informing, Creating Loyalty and Growing in a sustained fashion, increasing the return on investments and maximising results.
For this purpose Reditus II has put together a set of conditions that are without equal on the market:
- Knowledge and Methodology in Project Management
At the start of each project a management structure is always set up which, in coordination with our customers, ensures follow-up of the progress of operations.
- Quality assurance and high service levels
Reditus II CC has developed specific methodologies for quality control and monitoring of service levels that enable it to react swiftly with corrective actions as soon as deviations are identified, even if they have a low impact on operations.
- Human Resource Skills
Reditus II CC has:
- A selective hiring plan which includes a technical training programme.
- Development of specific training programmes for each customer and for each operation, aimed at tailoring our resources to the principles of our customers.
- System of coaching and continuing training.
- Reliability of IT and telecommunications infrastructure
To offer the best possible response to the specific needs of our customers, Reditus II CC has 3 entirely different systems with different characteristics:
- A Nortel platform, an Alcatel platform and a PCBX platform developed over IP telephony with CTI.
All these solutions have Automatic Call Distribution systems (ACD) with intelligent routing based on differentiated skills.
- Application solution performance
Development of registration databases, contact histories and knowledge databases from our standard applications, based on customised applications or applications developed through interfaces with our customers' systems.
Provision of a Web portal for exchanging data and for online monitoring of quality and service level indicators in each operation.
- Flexible adaptation to different contexts and needs
Whenever the development of specific applications is carried out by Reditus II CC or by any of the Reditus Group subsidiaries, flexible adaptation is almost unlimited.
Constant adaptation depending on the changing needs of each service is also possible due to the characteristics of the different voice systems.
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