Contact Center managed by Reditus awards APPC
The CTT (Portuguese postal services Company) online customer support services, managed by Reditus, were awarded the Silver Medal at the APCC Best Awards 2014, in the category Distribution and Logistics.
The prize was awarded by the Portuguese Association of Contact Centers (APCC), aiming to distinguish organizations that stand out for the implementation and adoption of Good Organizational Practices in its Contact Centers.
Last year, the CTT and Via CTT lines were also awarded by APCC with the Bronze Medal, recognizing the services rendered by Reditus, namely, Customer Support, General Information, Suggestions and Complaints, Postal Codes, Search and Tracking Service, Tolls, Philately, among others.
For Cláudia Serra, CTT Director of Customer Service, "The development of our partnership with Reditus has been fundamental for the development of our customer support services. Through this partnership we made this service one of the best and most effective in the country, both in terms of readiness and quality of care. "
"The CTT customer support quality standards are excellent and this recognition shows the quality of Reditus services as a major Portuguese player in the contact center industry" said Daniela Castanho, Director of Reditus’ Contact Centers.