NOTÍCIAS

Reditus among the best Contact Centres in Portugal

The Portuguese Association of Contact Centres (APCC) distinguished on the 17th of May the best Contact Centres in Portugal, at the BEST AWARDS 2022 award ceremony. In this year's event, which took place in Estoril, Reditus won two silver medals and two bronze, in the categories Banking, Distribution and Logistics and Best Contact Center with more than 100 workstations:

  • Banking – Silver – Millennium BCP
  • Distribution & Logistics - Bronze – CTT
  • Distribution & Logistics - Silver – CTT Empresas
  • Contact Center > 100 workstations – Bronze – Millennium BCP

This is the 10th consecutive year that Reditus sees its performance as a provider of Contact Center services being recognized in the Portuguese reference event of the Sector.

For Ruben Fernandes, General Manager of Client Services at Reditus, “The awards we receive are a reflection of our daily delivery to make things happen for our customers. They are the result of a lot of determination on the part of our teams, but also of accumulated knowledge and the ability to develop close and collaborative relationships with our customers”.

“It is only possible to reach a level of prominence, year after year, if we are able to understand their needs and adapt to the needs of our customers' businesses, with the speed that their reality demands”, concludes Ruben Fernandes.

 

 

About the APCC Best Awards

The main objective of the APCC BEST AWARDS Trophies is to distinguish organizations that have stood out for the implementation and adoption of Good Organizational Practices in the activity of Contact Centres in Portugal, both in terms of strategic, operational and technological management, and in terms of human capital.

The APCC BEST AWARDS, awarded annually to Contact Centres certified with the APCC Quality Seal, are divided by Sector and dimension. In addition to the trophies for Contact Centres, the Best Technology Award is also given by the votes of APCC Associates and Companies certified with the Quality Seal.