Reditus manages the AMA Information and Service Center
The project starts with more than 50 agents, providing support services in 4 languages Portuguese, English, Spanish and French, from Service Centres located in Lisbon, Leiria, Viseu and Alfândega da Fé.
The AMA contact centre is responsible for supporting citizens and government entities. Among the various functions of the AMA call centre we can highlight:
- Information and scheduling of Public Administration services - digital and face to face;
- Response to questions or requests for information from citizens, businessmen / professionals / Public Administration, citizen spaces and companies;
- Public administration digital transformation support system (SAMA);
- Consular services for Spain, United Kingdom, Ireland, Belgium and Luxembourg.
Vasco Barbosa, General Manager of Reditus, considers that “AMA is the cornerstone of the ongoing digital transformation process of the Portuguese Public Administration. The services provided by AMA's call centres are therefore essential for a Country that wants to be more digital, agile and near to citizens, companies and institutions. ”
The Agency for Administrative Modernization, I.P. (AMA) is the public institute that carries out the duties of the Ministry of Modernization of the State and the Portuguese Public Administration in the areas of modernization and administrative simplification and of the electronic administration, under superintendence and tutelage of the Secretary of State for Innovation and Administrative Modernization.
Its responsibilities include the promotion and development of administrative modernization in Portugal, guiding its activities in three areas: service, digital transformation and simplification.