NOTÍCIAS

Bronze award by APCC to support line managed by Reditus

The CTT support line, managed by Reditus, was awarded the Bronze medal at the APCC (Portuguese Association of Contact Center) Best Awards 2020 event, in the Transport, Distribution and Logistics Category.

The prize jointly awarded to Reditus and CTT, recognizes both companies for the implementation and adoption of good organizational practices in the activity of Contact Centers in Portugal. The award contributes to the recognition and appreciation of the business sector in general, recognizing the intervention of both companies in terms of strategic, operational and technological management, as well as the enhancement of human capital.

This is the 8th consecutive year that the CTT line is recognized with an APCC award, always managed by Reditus, in what is one of the most important events in the sector in Portugal.

Vasco Barbosa, General Manager of Reditus, considers that “being recognized for the 8th year in a row is a reflection of the experience and knowledge of our teams. This achievement is even more relevant when we consider the context of great human and operational challenge brought by the current state of the pandemic that we are living. This is only possible with the effort and dedication that our team put in all of our projects, but also with a close relationship and partnership with CTT.

About the APCC Best Awards

The APCC Best Awards are an initiative of the Portuguese Association of Contact Centers, which aims to distinguish the organizations that stand out the most in the implementation of good organizational practices in the Contact Center activity in Portugal, both in terms of strategic, operational and technological management, and at the level of human capital.