NOTÍCIAS

Contact Centre lines managed by Reditus awarded by the Portuguese Contact Centre Association (APCC) for the 9th consecutive year

Reditus was distinguished with three major awards from the Portuguese Association of Contact Centres, during the APCC Best Awards event. In this year's event, Reditus won two silver medals and one bronze medal, in the categories of Banking, and Distribution and Logistics:

  • Banking Sector – Millennium bcp customer support Line - Silver
  • Distribution and Logistics Sector – CTT customer support line - Silver
  • Distribution and Logistics Sector – CTT Corporate support line – Bronze

The awards were jointly attributed to Reditus, CTT and Millennium bcp in the respective categories, and recognize the implementation and adoption of good organizational practices in the Contact Centre activity in Portugal by the three companies, in terms of strategic, operational, technological management, as well as at the level of human capital, contributing to the recognition and enhancement of the sector in general.

These awards effectively translate the recognition of the quality of Reditus’ services and validate its strategy of continuous improvement. Reditus has been successfully competing for the APCC awards since 2013, having received awards consecutively in various categories, over these 9 years.

These awards also reflect the delivery capacity of the Reditus teams, as well as the excellent organization and offering of products and services by CTT and Millennium bcp. Two major Organizations in their respective industries, increasingly committed to the quality of their services and o the level of customer satisfaction. It’s this commitment, together with the relationship of great proximity and trust that allows Reditus to go further and achieve increasingly ambitious goals every year.

About the APCC Best Awards

The main objective of the APCC BEST AWARDS Trophies is to distinguish organizations that have stood out for the implementation and adoption of Good Organizational Practices in the activity of Contact Centers in Portugal, both in terms of strategic, operational and technological management, and in terms of human capital.

The APCC BEST AWARDS, awarded annually to Contact Centers certified with the APCC Quality Seal, are divided by Sector and dimension. In addition to the trophies for Contact Centers, the Best Technology Award is also given by the votes of APCC Associates and Companies certified with the Quality Seal.

 

   

Sector Banca -  Prémio Silver Linha Millennium bcp Sector Distribuição e Logística Prémio Silver Linha CTT Sector Distribuição e Logística   Prémio Bronze Linha CTT Empresas