Sporting Clube de Portugal chooses Reditus for its Customer Support line
Reditus, a leading Portuguese company in the fields of consulting, information technology and services, has just been chosen by Sporting Clube de Portugal for the renewal of its Customer Support line.
This helpline is dedicated to support the club members providing a set of associated services such as the payment of member fees, Gamebox renewal, ticket information and athletes support, among other features and services.
The SCP Contact Center thus enters a new dimension of modernity, and Reditus has been chosen as a partner to help streamline and change its concept.
In addition to the selection and recruitment of the team members, Reditus made, along with Sporting, the survey of all processes and procedures, existing and future, in order to provide the team with all the necessary information to a performance of excellence.
For Vasco Barbosa, Reditus’ General Manager for Client Services, "it is a great satisfaction having the opportunity to develop, together with Sporting, the best solutions to improve the club’s relationship with its stakeholders and athletes. It also means that the SCP seeks excellence in providing services to all that relate to this century-old institution. "
Antonio Rebelo, vice-president of Sporting Clube de Portugal for Communication, Reputation and Brand, added "Sporting CP continues to seek the best solutions in order to provide the best support and service to its Members, the Clubs greatest heritage ". "Sporting CP is entering a new era and maintains the innovative and pioneering character in its various areas and departments. Therefore, we hope that this partnership with Reditus can have as much or more success than the one brought to this century-old club by its sporting glory, through the effort, dedication and devotion of its Athletes and Members”.