NOTÍCIAS

Reditus signs protocol with ISCTE - Instituto Universitário de Lisboa

 
Reditus signed a cooperation protocol with ISCTE - Instituto Universitário de Lisboa, to organize and implement training in the workplace for students of the Institute.
 
Reditus, through its Application Development and Integration business area (ADI), signed a cooperation protocol with ISCTE, thus associating itself with the Institute's initiative to launch a new technical course in Software Development.
 
The practical training to be developed on the job will be structured in an individual training plan in the form of curricular internship and aims at the acquisition and development of relevant technical, relational and organizational skills according to the professional qualification to be acquired by the student.
 
The ISCTE course, which will take place at the facilities of the Institute in the municipality of Sintra, aims to be a response to market demands for IT skills to face the growing digitalization of service activities, particularly for companies, and of its incorporation in the respective economic activities.
 
For André Carreiro, director of the Development and Application Integration area at Reditus, “the partnership with educational institutions has always been a reality at Reditus, we believe that this is a way to assume our social responsibility while it allows us to identify, recruit and develop good professionals”.
 
 
About the Course
 
The Technical Course of Software Development aims to respond to the growing digitalization of service activities, in particular companies and their incorporation in the respective economic activities.
 
The Technical Courses have duration of 2 years and do not confer a degree, but awards 120 Training credits that can be used by the student to obtain an undergraduate degree (by adding 60 more credits) in courses that have scientific affinity with the training area.
 
 
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NOTÍCIAS

Reditus muda instalações para Vila Nova de Gaia

 
A Reditus mudou as suas instalações do Norte do País para Vila Nova de Gaia, beneficiando de uma maior proximidade ao Centro do Porto e de mais infraestruturas de apoio.
 
A Reditus transferiu, no passado dia 1 de fevereiro, as suas instalações na região norte do País para o Candal Park localizado em Vila Nova de Gaia. 
 
Com esta transferência de instalações, a Reditus pretendeu ajustar a funcionalidade das instalações e a sua localização, às necessidades da operativa da região Norte. O Candal Park está localizado perto do centro do Porto e das principais vias de acesso, beneficiando de uma maior centralidade, quer para clientes quer para os seus colaboradores.
 
Complementarmente, o Candal Park, disponibiliza ainda às empresas residentes, infraestruturas de apoio, tais como: Vigilância 24/7, CTT, Restaurante, Cafetarias e Salas de Formação, entre outras essenciais à dinâmica da nossa operativa.
 
 
Sobre o Centro de Serviços Reditus do Porto
 
O Candal Park – Centro de Negócios e Empresas encontra-se instalado na antiga fábrica Electro-Cerâmica. Com uma localização privilegiada, situado à entrada da Ponte da Arrábida, com rápido acesso à Ponte do Freixo, pela VL8 e acessos diretos às marginais e praias de cidade, encontrando-se assim num local estratégico e em grande expansão entre Porto e Vila Nova de Gaia.
 
Constituída em 1919 como indústria de porcelanas elétricas, a atividade imobiliária apenas se desenvolveu desde 1989. Vinte e nove anos depois, enquanto Parque Empresarial, contamos já com a existência de mais de 190 empresas residentes.
 

 

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NOTÍCIAS

Reditus manages the AMA Information and Service Center

 
The Portuguese Agency for Administrative Modernization, AMA, awarded, through a public contest, to Reditus the Technical Assistance Services for the Information and Care Center.
 
The project starts with more than 50 agents, providing support services in 4 languages Portuguese, English, Spanish and French, from Service Centres located in Lisbon, Leiria, Viseu and Alfândega da Fé.
 
The AMA contact centre is responsible for supporting citizens and government entities. Among the various functions of the AMA call centre we can highlight:
  • Information and scheduling of Public Administration services - digital and face to face;
  • Response to questions or requests for information from citizens, businessmen / professionals / Public Administration, citizen spaces and companies;
  • Public administration digital transformation support system (SAMA);
  • Consular services for Spain, United Kingdom, Ireland, Belgium and Luxembourg.
 
Vasco Barbosa, General Manager of Reditus, considers that “AMA is the cornerstone of the ongoing digital transformation process of the Portuguese Public Administration. The services provided by AMA's call centres are therefore essential for a Country that wants to be more digital, agile and near to citizens, companies and institutions. ”
 
About AMA
 
The Agency for Administrative Modernization, I.P. (AMA) is the public institute that carries out the duties of the Ministry of Modernization of the State and the Portuguese Public Administration in the areas of modernization and administrative simplification and of the electronic administration, under superintendence and tutelage of the Secretary of State for Innovation and Administrative Modernization.
Its responsibilities include the promotion and development of administrative modernization in Portugal, guiding its activities in three areas: service, digital transformation and simplification.
 

 

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NOTÍCIAS

Bronze award by APCC to support line managed by Reditus

 
The prize jointly awarded to Reditus and CTT, recognizes both companies for the implementation and adoption of good organizational practices in the activity of Contact Centers in Portugal. The award contributes to the recognition and appreciation of the business sector in general, recognizing the intervention of both companies in terms of strategic, operational and technological management, as well as the enhancement of human capital

This is the 8th consecutive year that the CTT line is recognized with an APCC award, always managed by Reditus, in what is one of the most important events in the sector in Portugal.
 
Vasco Barbosa, General Manager of Reditus, considers that “being recognized for the 8th year in a row is a reflection of the experience and knowledge of our teams. This achievement is even more relevant when we consider the context of great human and operational challenge brought by the current state of the pandemic that we are living. This is only possible with the effort and dedication that our team put in all of our projects, but also with a close relationship and partnership with CTT. ”
 
About the APCC Best Awards
The APCC Best Awards are an initiative of the Portuguese Association of Contact Centers, which aims to distinguish the organizations that stand out the most in the implementation of good organizational practices in the Contact Center activity in Portugal, both in terms of strategic, operational and technological management, and at the level of human capital.
 

 

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NOTÍCIAS

Reditus celebrated and won

 
The Portuguese Contact Center Association awarded Reditus the 2nd prize for the video Work, Fun & Deliver.

The Video made by Reditus portrays an entire week of activities celebrating the International Contact Center Week. Over the course of a week, Reditus promoted several activities that, in addition to celebrating the Contact Center activity, aimed at strengthening the team spirit of its employees and solidarity with social institutions.

The International Week of Contact Centers takes place every year from 10 to 17 September. This is an initiative of the Portuguese Contact Center Association aimed at promoting and crediting the activity and its potential to generate value and employment.

See how we celebrated this week here
 

 

About APCC

The Portuguese Contact Center Association is a business association made up of 93 companies, representing 12 sectors of the economy, with the mission of sustainably developing the contact center market in Portugal.

 

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NOTÍCIAS

We are celebrating the International Contact Centres Week

As usual in recent years, Reditus is celebrating the International Contact Center Week since September 10th until September 17th.

This is an initiative of the Portuguese Contact Center Association which aims the promotion and credibility of the Contact Center activity and its potential to generate value and employment.

Despite this year's limitations, Reditus didn’t want to miss the opportunity to celebrate together with its Contact Center teams.

As in previous years, Reditus developed for this purpose a set of activities aimed at the participation and involvement of everyone in fun activities, sharing experiences and developing closer professional and personal relationships.

About the International Contact Centres Week

The International Contact Center Week is an initiative, created in 2005 by several International Contact Center Associations, including the Portuguese Contact Center Association (APCC), which aims to promote and give credibility to the sector and its potential for generating value and employment.

The celebrations take place annually between 10 and 17 September, with the participation of various players in the sector, namely service providers, customers, manufacturers and associations, among others and count on the promotion and development of various activities.

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NOTÍCIAS

Reditus Improves 1st Half 2020 Net Income to 168 thousand Euros

  • Net Income of 168 thousand Euros
  • Operating Revenue of 10,0 million Euros
  • EBITDA of 1,3 million euros
  • EBITDA Margin of 12.8%
  • International Sales represented 25% of total
 
1. Summary of the Activity
 
Bearing in mind the pandemic situation with COVID19 experienced throughout the first half of 2020 (1H20), Reditus pursued its strategy of developing integrated propositions with increased added value, the sustainability of its operations through monitoring and continuous improvement, as well as the development of management models based on the introduction of robotisation components, aimed at increasing project profitability.

Consolidated Net Income reached 168 thousand Euros, a 96.5% improvement over the same period of the previous year.

EBITDA reached 1,3 million Euros in 1H20, which compares with € 2,0 million in the same period last year. This value represents nevertheless a 12.8% EBITDA margin.

During this period, Operating Revenues suffered a 19.1% decrease, reaching 10,0 million Euros against €12,4 million in 1H19.

This Revenue reduction is due to a significant contraction in the ITC sector’s activities, as well as to a – albeit smaller – contraction in the ITO sector.

The ITO sector, although suffering a 15.1% contraction, nevertheless registered an improvement in its EBTIDA and also a 2.1 pp increase in the EBITDA margin, with 18.0% against 15,9% in the same period of the previous year. This contraction is a direct result of the present pandemic, which has compromised the conclusion of several export service projects. The Group has on the other hand been developing a strategy to obtain new, smaller but more profitable projects. As a result, new businesses were awarded in this period not only in installed-base customers, renewing existing contracts, but also with new clients.

The drop in Revenues for the ITC sector is significant and mostly the reflection of a drop in international projects and of a focus on higher value-added projects. This strategy led to a drop in revenues for the segment in the 1 Half of the current year.

In the International Area, 1H20 Revenues decreased by 42.5% compared to 1H19, reducing its weight relative to the Group's overall revenue from 36% to 25% as a result of the present pandemic and due to the postponement of investment decisions for strategic Public Sector projects, in Portugal but mainly abroad.

In addition, the impact of the COVID19 pandemic is the main justification for the revenue contraction in the ITC segment, namely in the international markets such as the African geographies where the group has been operating and where it has been obtaining positive results. In these geographies, the implementation of numerous security and quarantine procedures, of extended lock-downs, the imposition of state of emergency and of calamity measures, have led the group to activate its contingency plan and to take immediate steps for the repatriation of expatriates and the temporary suspension of some projects.

With Revenues in excess of 2,5 million Euros in International Markets, Reditus will definitely maintain its commitment to the business in international geographies and to the sustainability of long-term projects in the area of ITC and ITO for a range of entities.

For the remaining of 2020 and despite the persisting uncertainty resulting from the on-going public health problems, it is worth noting that new challenges and opportunities began to emerge, for which the Group was prepared, so it expects positive growth with the award and kick-off of some strategic and large-scale projects, in the final contract stages or already awarded, both in the national and international markets. These new opportunities have already started to materialize during the third quarter of the current year and Reditus will, in addition to their implementation, still actively search for opportunities in Nearshore projects.

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