Reditus' new space responds to business growth and the consequent need to increase its headcount.

Reditus recently opened its new Service Center, located in Quinta do Lambert, Lisbon. This project is already in operation and comes as a response to the requests of projects that the company has in its portfolio and the consequent need to increase its headcount. In 2017, Reditus hired 700 employees and plans to hire 250 more by the end of the year.

Reditus Service Center in Quinta do Lambert is characterized by its great capacity, versatility and availability, from the perspective of a multidisciplinary center for the provision of Business Support Services for companies and institutions, under an Outsourcing regime. This project is already fully operational and has 510 workstations in a total area of 2,200 m2.

Further to its ideal working conditions with large areas, plenty of natural light, food and rest areas, Reditus’ new facilities, have a privileged location, being close to the airport, the main roads of the city and an important public transportation interface (Campo Grande). It also benefits from parking facilities.

Vasco Barbosa, Managing Director of Reditus for Client Services explains: "One of our main concerns when we developed our new Service Center were our people, we tried to put in place optimum conditions for the development of efficient operations in a productivity and creativity environment, so that it can benefit our customers’ current and future projects. "

About the Quinta do Lambert Reditus Services Center

Reditus Service Center of Quinta do Lambert in Lisbon is characterized by its great capacity, versatility and availability, from the perspective of a multidisciplinary center to provide Business Support Services in Front Office and Back office activities.

This center has all the necessary technical conditions and high levels of acoustic and environmental comfort, energy efficiency, safety and accessibility.

• Total Area – 2.200 m2
• 2 Technical Centers + Assisted power (UPS)
• 510 Workstations
• 11 Meeting/Training Rooms
• Dinner area with 120 m2 equipped with microwave oven, vending machines
• 8 Rest rooms
• Interior patio and lounge

Reditus celebrated the International Contact Center Week, which ran from the 10th to 17th last September.

It was a fantastic week, marked by several activities aimed at highlighting the best of each one, of all those who daily work in an activity as intense as ours and celebrate with enthusiasm the joint work of a fantastic team.

This is a celebration that has been promoted in Portugal since 2005 by the APCC, which encourages its members to promote various activities. At Reditus we went deeper, and we developed initiatives, engaged people and celebrated with joy through various activities throughout the week, such as a dress to impress competition, a contest of ideas, free massages in the workplace, or the construction of a garden, among others.

About the International Contact Center Week

The International Week was created in 2005 by a joint initiative of several International Contact Centers Associations and its main objectives are the promotion and credibility of the activity and its potential for generating value and employment.

The partnership with BiZZdesign positions Reditus as a potential strategic partner of organizations in their digital transformation process, based on the Enterprise Architectures and Portfolio Management concept. The offer now available by the two companies helps organizations to assess their current situation, to define where they want to go, and to manage that transformation.

Reditus has established a partnership with BiZZdesign, according to Gartner and Forrester a leading company in the Enterprise Architecture Management Suites (EAMS) market, to represent and market its solutions in Portugal.

The partnership with BiZZdesign emerges within the scope of Reditus’ strategic positioning, while reinforcing its competencies in the support of its client’s digital transformation processes.

Managers are challenged daily to direct and implement change faster and faster, while keeping it under adequate control. The path is often unclear, change is never fast enough, day-to-day management has higher priority, and the risks involved with major transformations are too great. BiZZdesign Enterprise Studio provides indispensable insights in strategic business initiatives and triggers change across key disciplines such as risk and security, portfolio management and continuous business improvement.

Through this partnership with BiZZdesign, Reditus now offers solutions that empower managers to make smarter decisions faster, taking in consideration the suitability of organizational models, market challenges, and the business models of their companies, while providing answers to questions such as: What is the impact and cost of transformation? How does IT support the business? What are the risks associated with the technology utilised? What are the cost and the redundancy of the applications portfolio? How can the cost and risk of the applications portfolio be reduced? What information is used in the business processes? What are the relevant processes and applications within GDPR? What is the applicational risk in terms of data privacy?

Luis Baltazar, Reditus Technology Services’ General Manager, believes that "we have a very clear vision on the challenges that companies, and corporate managers in particular, currently face. The accelerated pace at which managers have to make critical business decisions, and the ability to anticipate changes that may have a significant impact on their businesses, require support tools that provide structured and reliable information, while enabling them to redirect their focus."

"With the solutions of BiZZdesign we can, even more consistently, support our clients in the development of their strategies and policies for digital transformation" Luis Baltazar concludes.

Huub Janse, CEO of BiZZdesign adds: “this partnership will allow many Portuguese organizations to speed up their transformation process. The knowledge and experience of the Reditus consultants combined with Enterprise Studio will give customers a powerful solution that facilitates decision-making, speeds up change projects and ensures an accurate implementation.” 

The courses, developed by the prestigious Association IAAP (International Association of Privacy Professionals), deal with issues related to national and European legislation and regulations. According to this international Association the CIPP/E (Certified Information Privacy Professionals) and CIPM (Certified Information Privacy Manager) are two of the essential courses for those performing DPO functions.

The 2-day courses, offered at Reditus Business School in partnership with IAPP, are recognized globally. These actions fall within the framework of the annual training plan of Reditus, which envisage the development of other training activities in Lisbon on a monthly basis until the end of the year (www.reditus.pt/pt-pt/eventos).

• Venue: Hotel Dom Henrique, Rua Guedes de Azevedo, Nº179, 4049-009 Porto
• Dates
  • CIPP/E - 25 and 26 of September – 9h-18h
  • CIPM - 25 and 26 of September – 9h-18h
• Enrolment by email: formacao@reditus.pt

Reditus Business School has been proposing training actions in order to prepare organizations and their employees for the impacts of GDPR, covering three distinct areas: CIPP/E Certification, CIPM Certification and CIPT Certification.

• CIPP/E Certification addresses national and european legislation and regulations, terminology, concepts and best practices, regarding the protection of personal data and of data flows between countries;
• CIPM Certification is one of the main certifications especially directed to Operational Management professionals;
• CIPT Certification is directed to IT professionals and aimed at the validation of their technological knowledge in privacy.

The Data Protection Officer (DPO) status demands a thorough knowledge of the new legislation as well as specific skills, in order to lead the overall implementation and management of processes intrinsic to the business, and which comprise the collection and processing of personal data under the new legislation. The CIPP/E and CIPM Certifications ensure candidates have the necessary skills to perform the DPO functions, in order to assist organizations in designing and implementing correct GDPR strategies.

THE IMPORTANCE OF TRAINING AND CERTIFICATION

The new General Data Protection Regulation (GDPR) represents a huge transformation for all public and private national organizations, demanding the appointment of a Data Protection Officer (DPO) and the implementation of control tools and specific procedures aimed at managing and protecting the personal data of their clients and employees.

THE NEW REGULATION AND THE DPO’s ROLE

The new 2016/679 Regulation issued by the European Parliament and Council, reinforces the already conferred rights and the individuals’ control over their personal data, forcing companies to implement processes and procedures as well as to appoint and train/certify an employee as DPO. The DPO will be the individual responsible for implementing the technical and organizational measures, required for the protection of data privacy within the organization.

Reditus has received two awards from APCC for the fourth consecutive year, which reflects the recognition of the quality of its Contact Center services.

The CTT and CTT Expresso lines, managed by Reditus, were awarded, at the APCC Best Awards 2017 event, with silver and bronze medals, respectively, in the "Transportation, Distribution and Logistics" category.

The prizes awarded jointly to Reditus and CTT recognize the implementation and adoption of good Corporate Practices by both Companies in the Contact Center activity in Portugal - in terms of strategic, operational and technological management, as well as in terms of human capital, contributing to the recognition and appreciation of the overall business sector.

This is the fourth consecutive year that the CTT lines, managed by Reditus, have won prizes, in what is one of the most important sector events in Portugal.

Vasco Barbosa, Managing Director for Reditus’ Client Services, considers that "These awards are the result of close proximity and partnership between the two companies, validated by a joint audit of APCC and Bureau Veritas. Therefore, these awards reflects, not only, an excellent interaction between the management teams of the two companies, but also and mainly, the commitment and competence of Reditus employees. Our people work hard every single day to defend the values and business of our customers, "concludes Vasco Barbosa

About APCC Best Awards

The APCC Best Awards are an initiative of the Portuguese Association of Contact Centers, which aims to distinguish the organizations that stand out the most in the implementation of good organizational practices in Portugal, in terms of strategic, operational and technological management, as well as in terms of human capital.

Aware that one of the key performance factors of an organization resides in the quality of its products and services, Reditus’ Outsystems team has completed another certification cycle in OutSystems technology.

In the last month, Reditus has certified 10 consultants in the various degrees of competence recognized by the manufacturer, namely Associate (5), Professional (4) and Support Engineer (1), thus reinforcing its commitment to the development of its team of OutSystems consultants.

Reditus is increasingly investing in training, conducting academies and developing study systems that allow its employees to be constantly updated and prepared to face the most complex challenges that our clients may present to us.

OutSystems' certification program was developed to promote a professionals ecosystem of its platform, through the certification of technical knowledge but also real-world project experience, attesting the ability of certified consultants to face complex challenges.