Recognized by the industry as one of the leading Portuguese players, Reditus has undertaken the mission of sustainably developing the Contact Center market in Portugal, promoting, and legitimizing the activity and its potential for value and employment generation.

Every year, Reditus celebrates the International Contact Centers Week, an initiative by the Portuguese Association of Contact Centers (APCC) aimed at fostering the team spirit among companies and recognizing the work of professionals in the sector. International Contact Centers Week takes place annually between September 10th and 17th, with the participation of various sector players, including service providers, clients, manufacturers, and associations, among others.

To this end, Reditus organizes a range of activities that aim to engage everyone in fun actions aimed at sharing experiences and fostering closer professional and personal relationships. Among the activities organized by Reditus are social support and environmental awareness initiatives, as well as leisure and well-being activities, games, workshops, coaching sessions, and other moments of fun and camaraderie.

Reditus has been recognized for its effort and dedication in celebrating the most important week for the sector, having already won the first prize in the International Contact Centers Week twice. This award serves as an incentive to continue their commitment to the quality of their services and the satisfaction of their employees and clients.

The company believes that the International Contact Centers Week is an excellent opportunity to create value to the sector and its professionals, who contribute every day to the success of companies and the improvement of customer experiences. Reditus provides Contact Center services and solutions for various sectors of activity and takes pride in being part of this dynamic and innovative sector, which plays a fundamental role in the economy and society.

Reditus, a renowned Portuguese company providing outsourcing services and IT consulting, is proud to announce that it has been honored with the Gold Award from the Portuguese Association of Contact Centers (APCC) in the Banking category.

This prestigious award, presented by the APCC, acknowledges the excellence and exemplary performance of Reditus' Contact Centers for the services provided to Millennium BCP, as well as the high-quality service delivered by the Bank to its customers.

The APCC Best Awards are one of the most prestigious awards in the Contact Center industry in Portugal, recognizing organizations that stand out for their quality, innovation, and exceptional results. Reditus was selected among a group of renowned companies based on its performance indicators, customer satisfaction, applied technology, and adaptability to the ever-changing market needs.

Reditus has a successful track record in providing Contact Center services, and this distinction is a testament to the team's dedication and commitment to delivering exceptional customer experiences. Through the implementation of advanced technologies, recruitment and training of highly qualified professionals, and the development of innovative strategies, Reditus has achieved remarkable results over the past 11 years, accumulating awards in various categories.

"We are delighted to receive this APCC Award. It is a recognition of our hard work and commitment to providing high-quality Contact Center services to our clients," said Ruben Fernandes, CEO of Reditus. "Our dedicated and talented team has been instrumental in our ongoing success, and this award reflects their commitment to delivering superior customer service experiences."

Reditus continues to invest in the continuous improvement of its Contact Centers, constantly seeking new ways to meet customer needs and keep up with market trends. The company is committed to providing exceptional service and strengthening its position in the Contact Center industry in Portugal.

About the APCC Best Awards:

The APCC Best Awards trophies are presented annually by the Portuguese Association of Contact Centers (APCC) to distinguish organizations that have excelled in the implementation and adoption of Organizational Best Practices in the Contact Center activity in Portugal, both in terms of strategic, operational, and technological management, as well as human capital, contributing to the recognition and valorization of the industry.

Reditus won, ex aequo, the award for the International Week of Contact Centers 2022. The delivery of the award by the APCC - Portuguese Association of Contact Centers took place on October 3, at Quinta da Rainha, in Queluz, as part of the ceremony that closed the celebrations of the week dedicated to Contact Centers.

The award attributed to Reditus represents a recognition of the company's effort and commitment in the celebrations of the most important week for the Business Sector, reflecting all the dynamics and involvement of employees and its operatives.

International Contact Centers Week is an important milestone for the accreditation and valorization of the business sector, which is increasingly present in the day-to-day activities of Companies and their customers.

It aims to boost, since 2005, the group spirit of companies and promote a relevant Business Sector that in Portugal already employs more than 104 thousand people and has a turnover of 3 billion euros.

As in previous editions, this event was a time of fellowship that brought together hundreds of Contact Center Professionals.

About APCC

The Portuguese Association of Contact Centers (APCC) is a business association made up of 106 companies, representing 12 sectors of the economy, with the mission of developing the Contact Center market in Portugal. https://www.apcontactcenters.org/

The Piaget Institute of Almada hosted the “The Business Case Summit 2021” in the Grand Auditorium on November 11th, an event aimed especially at those who work – or intend to work – with business projects.

The initiative, which had its sixth edition, was sponsored by Reditus and hosted André Carreiro, Head of Application Development at Reditus, in the debate.

With several reference partners, the event took on special relevance as it involved different industries/business sectors, which, by presenting their business case studies, aimed to highlight the knowledge and professional performance of entrepreneurs, consultants, business analysts and systems, budget and project managers, researchers and directors, among others.

During the event, a new digital magazine, the “Business Case Magazine”, was also launched, as well as version 1.1 of the BCBOK.

Union, Companionship and Friendship are the mottos that mark Reditus' celebrations of the International Week of Contact Centers this year.

With a week full of activities, Reditus will celebrate from the 10th to the 17th of September the International Week of Contact Centers.
 
This is an initiative of the Portuguese Contact Center Association that aims to promote and give credibility to the Contact Center activity and its potential to generate value and employment, to which Reditus joins every year.

By joining these celebrations, Reditus intends to celebrate and value the work of all the members of its Contact Center teams, in a week that is entirely dedicated to them.

As in previous years, Reditus prepared and developed a set of activities aimed at the participation and involvement of everyone in fun activities that aim to share experiences and develop closer professional and personal relationships. Among the various actions planned, Reditus will promote actions of Social Solidarity, Environmental Protection and Awareness, and Team Building.