NOTÍCIAS

Reditus’ Operating Income reaches 51 million euros in the 1st half of 2016

 

  • Operating Income of EUR 50.5 million (vs. EUR 60 million)
  • EBITDA of 3.7 million euros (vs. 5.0 million)
  • EBITDA margin 7.3% (vs. 8.4%)
  • Net profit of 268 thousand euros (vs. 325 thousand euros)
  • International sales represent 37% of total

 

1. Summary of the Activity
 

During the first half of 2016, Reditus continued its strategy of investing in international operations, namely on nearshoring opportunities, maintaining the effort to consolidate the position in the domestic market. The focus on operational efficiency and on higher value-added services continued to be a key priority of the Group.

 
In the reporting period, investment decisions kept on being postponed for projects in the international area, particularly in the African market, which will be taken up during the last quarter of 2016 and in 2017.
 
Operating income amounted to 50.5 million euros, down 15.9% over the same period last year due to business contraction in the African market and to the maintenance of the adverse economic environment in the domestic market.
 
EBITDA was 3.7 million euros, equivalent to an EBITDA margin of 7.3%, 1.1pp below the margin of 8.4% achieved in the same period last year.
 

 

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NOTÍCIAS

Galp Contact Center awarded by APCC

The Galp Contact Center for its fleet service "Galp Frota", whose monitoring of Service Quality and Satisfaction Surveys are conducted by Reditus, was awarded the Golden Trophy, in the category of Energy.

The distinction was awarded during the 12th edition of the Annual Conference of the APCC - Portuguese Contact Center Association - held under the theme Customer Experience - Reinventing Rules. The APCC BEST AWARDS trophies are mainly awarded to companies that stand out for the implementation and adoption of good organizational practices in contact center activity in Portugal - in terms of strategic, operational and technological management, at the human capital level and for its contribution to the recognition and appreciation of the industry in general.

Reditus congratulates Galp for obtaining this award, wishing that the excellent work carried out together continues to promote the achievement of more awards in the future. 

 

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NOTÍCIAS

Reditus to develop an Outsystems training academy

 
Reditus will conduct a new Outsystems training academy next september.
 
The action that will take place in Reditus facilities in Alfragide, will start in September and targets students recently graduated in Computer Science or equivalent areas.
 
With this academy Reditus aims to train and recruit 10 specialists in this technology in order to integrate them in several projects under development or about to start.
 
This is Reditus' second edition of the Outsystems training academy in the last 3 months. The first edition took place last June and enabled the integration of several new Outsystems specialists within the Company's software development team.
 
For more information on the Reditus' Outsystems academy log on to www.reditus.pt - http://www.reditus.pt/pt-pt/carreiras/oportunidades/academia-outsystems-mf
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NOTÍCIAS

Sporting Clube de Portugal chooses Reditus for its Customer Support line

 
Reditus, a leading Portuguese company in the fields of consulting, information technology and services, has just been chosen by Sporting Clube de Portugal for the renewal of its Customer Support line.
 
This helpline is dedicated to support the club members providing a set of associated services such as the payment of member fees, Gamebox renewal, ticket information and athletes support, among other features and services.
 
The SCP Contact Center thus enters a new dimension of modernity, and Reditus has been chosen as a partner to help streamline and change its concept.
 
In addition to the selection and recruitment of the team members, Reditus made, along with Sporting, the survey of all processes and procedures, existing and future, in order to provide the team with all the necessary information to a performance of excellence.
 
For Vasco Barbosa, Reditus’ General Manager for Client Services, "it is a great satisfaction having the opportunity to develop, together with Sporting, the best solutions to improve the club’s relationship with its stakeholders and athletes. It also means that the SCP seeks excellence in providing services to all that relate to this century-old institution. "
 
Antonio Rebelo, vice-president of Sporting Clube de Portugal for Communication, Reputation and Brand, added "Sporting CP continues to seek the best solutions in order to provide the best support and service to its Members, the Clubs greatest heritage ". "Sporting CP is entering a new era and maintains the innovative and pioneering character in its various areas and departments. Therefore, we hope that this partnership with Reditus can have as much or more success than the one brought to this century-old club by its sporting glory, through the effort, dedication and devotion of its Athletes and Members”.

 

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NOTÍCIAS

Reditus partners up with Digital Guardian to enhance skills in Data Protection

 
A new European regulation for data protection settles fines of up to 20 million or 4% of annual turnover in case of failure. Strategic partnership enables Reditus to help Portuguese companies to meet the challenge.
 
Reditus, a leading Portuguese company in the fields of consulting, information technologies and services, has just established a strategic partnership with Digital Guardian for Information Security solutions, namely for "Data Loss Prevention - DLP".
 
With this partnership, Reditus will incorporate in its offering a new component capable of addressing the needs raised by the implementation of the new European regulations for data protection.
 
The new European legislation establishes that companies are obliged to implement appropriate security measures for personal data protection and define a clear data protection policy, with fines of up to EUR 20 million or 4% of annual turnover in case of failure.
 
Nuno Viana Dias, Sales Manager for Reditus’ Information Management & Security solutions, says "This partnership reinforces our distinctive proposal for Information and Consulting Technologies solutions, responding to an increasing market need. From now on, Reditus, along with Digital Guardian and its excellent DLP solutions, offers one of the best market data protection components, helping all businesses to protect their most 'sensitive' information. "
 
Digital Guardian is a North American company and worldwide leader in the new generation of DLP. Its products stand out for the comprehensiveness of the data protection features (Network, Endpoint, Cloud and Data Bases), the monitoring capabilities and control of data, applications, devices, and by the forensic analysis features.
 
Digital Guardian offers one of the most advanced and powerful DLP agents, which stands out for its integration with the operating systems kernel and for the intelligence context used. In the same agent, and in an integrated way, it is additionally available the EDR functionality (Endpoint Detection and Response) that protects companies against Advanced Persistent Threats (APT).
 
With the new partnership, Reditus now offers these solutions "on-premises" and on a MSP (Managed Services) model.

 

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NOTÍCIAS

APCC awards CTT lines managed by Reditus

 
The CTT and CTT Expresso lines, managed by Reditus, were awarded at APCC Best Awards 2016 event.

The CTT and CTT Expresso lines are to be congratulated! They were, again, awarded at APCC Awards prizes, with the bronze and silver medals, respectively, in the Category of Transportation, Distribution and Logistics.

This is the 3rd consecutive year that the CTT's Customer support lines, managed by Reditus, achieve awards in what is one of the most important events of the Portuguese industry.

The APCC Best Awards are an initiative of the Portuguese Association of Contact Centers, which aims to honor organizations that stand out in the implementation of good organizational practices in contact center activity in Portugal, both at the strategic, operational and technological levels and at the human capital level.

The APCC has maintained the partnership with the certification body Bureau Veritas, which is responsible for ensuring the whole process of awarding prizes, thus guaranteed the reliability, impartiality and credibility of these distinctions.
 
 
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NOTÍCIAS

Reditus is an OutSystems Partner Premier

Reditus acquired the status of Outsystems Premier Partner, the most important partnership degree from this manufacturer.

The status was acquired mainly because of the Reditus' experience in developing and implementing projects based on Outsystems technology, as well as the high number of projects developed.

According to Jorge Lobo, Director of Reditus' Platforms and Applications area "Reditus is a longtime partner of OutSystems and the award of this title is a recognition of our current technical capacity, but also of our experience."


Reditus is a leading partner of OutSystems, having developed several reference projects based on its technology, as is the case of Pordata, Pordata Kids and Home energy EDP, among others.

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NOTÍCIAS

Reditus’ Net Profit increase by 22% in the 1st quarter 2016

 

  • Operating income of EUR 25.5 million (vs. EUR 30.7 million)
  • EBITDA of EUR 2.0 million (vs. EUR 2.3 million)
  • EBITDA margin 7.9% (vs. 7.6%)
  • Net Profit of 197 thousand euros (vs. 161 thousand euros)
  • International sales represent 37% of Revenues

 

1. Summary of the Activity
 
During the first quarter of 2016 (1T16), Reditus continued its focus on international operations, especially in nearshoring, continuing the effort to consolidate the position in the domestic market. The continued focus on operational efficiency and higher added value services continued to be a key priority of the Group.
 
Operating income amounted to 25.5 million euros, down 16.8% over the same period last year, due to business contraction in the African market, following a delay in investment decisions by customers that should be resumed during the last quarter of 2016 and 2017. In the domestic market, the activity decreased by 16.1%, reflecting the adverse economic environment that continued to affect Portugal. EBITDA was EUR 2.3 million, equivalent to an EBITDA margin of 7.9%, 0.3pp above the margin of 7.6% achieved in 1T15.
 
Consolidated Net Income reached 197,200 euros, an increase of 22.2% over the same period last year.
 

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NOTÍCIAS

Reditus’ clients highly satisfied

 
According to the results of the annual evaluation promoted by Reditus’ Quality Division, the Company clients have an 86% satisfaction level.
 
This outcome is the result of a strategic guideline defined by Reditus and which consists on gaining and retaining customers’ trust, to ensure business continuity and to improve efficiency. Thus, in accordance with its Quality policy, Reditus proceeds the effort of continuous improvement.
 
In 2015, Reditus has implemented a set of improvement activities that enabled it to achieve, in addition to high clients satisfaction levels, efficiency improvements and external recognition.
 
Customers continue to highlight the following points as differentiators, against Reditus’ competition:
 
  • Flexibility and availability to meet the requirements and new demands;
  • Identification with the client and excellent relationship;
  • Commitment and competence of the teams;
  • Excellence in the quality of results.
The 2015 study also found that 93% of the clients clearly recommend Reditus and its services.
 
 
Client satisfaction by Business Unit
 
Client Services 
Overall average satisfaction of “Client Services” clients’ (CS) of 7.8 in the range [1, 10], which is a slight increase of 0.2 points:
  • Average Satisfaction with Business Process Outsourcing (BPO) of 8.0 on the same scale;
  • Average satisfaction with Contact Center Services (CC) of 7,7 in the range [1, 10].
IT Services 
Average satisfaction with the services of the “IT Services” Business Unit (infrastructure) of 9.1 on the scale [1, 10]:
  • Average satisfaction with the infrastructure’s Managed Services, 8.6 on the scale [1, 10];
  • Average results of surveys to users of infrastructure’s managed services, higher than 8.53 in the range of [1, 10], in all services in which they are applied.
Specialized Outsourcing
Overall satisfaction with the Specialized Outsourcing Services 3.2 on a scale of 1 to 4, where 1 is "unacceptable," 2 is "below expectations", 3 is "up to the expectations" and 4 is "above expectations ", most notably:
  • Estimated average of Specialized Outsourcing Service teams 3.4 on the scale of [1; 4].
 
 
 
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NOTÍCIAS

Reditus’ 2015 EBITDA reaches EUR 11.0 million

 
  • Operating income: 118.6 million euros
  • EBITDA: EUR 11.0 million
  • EBITDA margin: 9.3%
  • Net income: EUR 0.3 millionDomestic Sales increased 6.2%
  • International Sales amounted to approx. 40% of the total
 
1. Summary of the Activity
 
In 2015 and given the expected fall in international activity, particularly in African markets, consolidated total income of the Reditus Group reached 118.6 million euros.

Strengthening the focus on the domestic market led to a 6.2% growth to 72.2 million euros in Portugal, albeit insufficient to offset the 10.8% drop in the international arena, which nevertheless reached 46.4 million euros or about 40% of total Group revenues.

The Reditus Group maintained its pledge on expanding the international activity through partnerships in new geographies, such as Latin America, which will strengthen and enhance the range of services and SAP solutions offered to the private and the public business sectors.

The 2015 results demonstrate the decisiveness of the Reditus Group in implementing its strategy, namely the resilience of its business under a clearly challenging context in both Portugal and Africa. Customers in the latter markets were forced to postpone several investment decisions, which should eventually be resumed during 2016.

Besides the demonstrated resilience, Reditus Group managed to win several flagship projects in 2015 which include "Pordata Kids", management of the "Maputo Hospital Screening System" (Mozambique), application development for Sport Lisboa e Benfica (soccer club), as well as several maintenance contracts at customers such as the Bank of Portugal (Portuguese Central Bank) and EDP (Portuguese Electrical Utility).

Reditus Group, which celebrates in 2016 its 50th anniversary, is the oldest and one of the largest players in the Information Technology sector in Portugal. Its activities are structured in three areas of competence: BPO, IT Outsourcing and IT Consulting Sectors.

 

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