NOTÍCIAS

Reditus distinguished as IBM Best Hardware Partner

Reditus was once again distinguished by IBM, this time with the award for Best Hardware Partner 2014.

This distinction was awarded to Reditus during the IBM Annual Business Partner Meeting and reinforces the IBM recognition on Reditus’ competence and excellence, result of a partnership with over 30 years.

The distinction was delivered by Antonio Raposo de Lima, president of IBM Portugal at an event attended by over a hundred representatives of IBM's business partner network in Portugal and where the manufacturer recognized the contribution of the five most prominent partners in their business activity in 2014.

"Companies are increasingly demanding global solutions to add value to their businesses and they can count on IBM’s full range of solutions and its business partner ecosystem to meet their growing challenges", said António Raposo de Lima, President of IBM.

Albano Santana Ramos, Managing Director of Reditus considers that "this award is a sign of manufacturer’s recognition, with whom Reditus has strengthened its partnerships in order to improve the quality of its services."

 

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NOTÍCIAS

Reditus recognized as major IT Reseller

Reditus received the award for Biggest IT Reseller in 2014 from Schneider Electric Portugal, in 2014.

The prize awarded by Schneider, was presented during the 15th Partner Gala which took place in Lisbon, in the Chamber of Commerce of Lisbon.

This is the second consecutive year, that Schneider acknowledges Reditus, as its largest IT reseller.

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NOTÍCIAS

EBITDA of Reditus increases by 57.7% during the 1st half of 2014

  • Operating Revenues of 60.8 million euros (+8.1%)
  • EBITDA of 5.6 million euros  (+11.1%)
  • EBIDTA margin 9.2% (vs. 8.9%)
  • Net Income of 409.7 thousand euros (vs. 259.8 mil euros)
  • International Sales accounted for 41% of the Revenues
Note: In the fiscal year of 2013, Reditus proceeded to the reclassification of the assets available for sale on the grounds that the conditions in IFRS 5 had not been met - Non-Current Assets Held for Sale and Discontinued Operational Units - in order to maintain this classification.
 
 
 
1. Summary of the Activity
 
In the 1st half of 2014 (1S14), Reditus has obtained a strong growth of its international activity, registering an increase of 31.5% compared with the same period of the previous year, and kept practically unchanged the performance of operations in the domestic market reflecting the generally adverse economic environment that continued to affect Portugal.
 
The income of the first six months of the year show assertiveness of Reditus Group in the development of its strategy, notably the high priority on international activity representing 41% of the total turnover in 1S14, compared with 34% inthe same period of the previous year.
 
Operating Revenues amounted to 60.8 million euros, an increase of 8.1% versus the same period of the previous year. In the Service Delivery component, the increase was 10.6%, representing 84.0% of Revenues, value to be compared with 82.1% in 1S13.
 
The continued focus on operational efficiency and investment in higher value-added services enabled an increase in profitability, with EBITDA of the Group recording an increase of 11.1% over the same period of the previous year, representing an EBITDA margin of 9.2% (vs. 8.9% in 1S13).
 
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NOTÍCIAS

Contact Center managed by Reditus awards APPC

The CTT (Portuguese postal services Company) online customer support services, managed by Reditus, were awarded the Silver Medal at the APCC Best Awards 2014, in the category Distribution and Logistics.

The prize was awarded by the Portuguese Association of Contact Centers (APCC), aiming to distinguish organizations that stand out for the implementation and adoption of Good Organizational Practices in its Contact Centers.

Last year, the CTT and Via CTT lines were also awarded by APCC with the Bronze Medal, recognizing the services rendered by Reditus, namely, Customer Support, General Information, Suggestions and Complaints, Postal Codes, Search and Tracking Service, Tolls, Philately, among others.

For Cláudia Serra, CTT Director of Customer Service, "The development of our partnership with Reditus has been fundamental for the development of our customer support services. Through this partnership we made this service one of the best and most effective in the country, both in terms of readiness and quality of care. "

"The CTT customer support quality standards are excellent and this recognition shows the quality of Reditus services as a major Portuguese player in the contact center industry" said Daniela Castanho, Director of Reditus’ Contact Centers.

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NOTÍCIAS

EBITDA of Reditus increases by 34.7% during the 1st quarter of 2014

 
  • Operating Revenues of 31.8 million euros (+ (4.7%)
  • EBITA of 2.8 million euros (+34.7%)
  • EBIDTA margin 8.8% (vs. 6.9%)
  • Net Result of 153.2 thousand euros (vs. 82.9 thousand euros) 
  • International Sales represent 38% of the Revenues
1. Summary of the Activity
 
The result of the first three months of the year show that the defined strategy continued to be executed effectively and thoroughly, and its worth noting an increasing profitability and expanding international presence.
 
The international activity recorded an increase during the first quarter of 2014 (1Q14), 33.4% over the same period in 2013, and represented 38% of the Group’s Total Revenue. In the domestic market, sales decreased by 7.3% reflecting the generally adverse economic environment that continued to affect Portugal. 
 
Operating Revenues amounted to 31.8 million euros, an increase of 4.7% versus the same period of the previous year. In the Service Delivery component, the increase was 10.3%, representing 81.7% of Revenues, value to be compared with 77.6% in 1Q13.
 
The continued focus on operational efficiency and investment in higher value-added services enabled an increase in profitability, with EBITDA of the Group recording an increase of 34.7% over the same period of the previous year, representing an EBITDA margin of 8.8% (vs. 6.9% in 1Q13).
 
 
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NOTÍCIAS

Net income of Reditus increases by 65% in 2013

 

  • Operating Income of 112,7 million euros (-13.4%)
  • EBITDA of 11,7 million euros (-27.9%)
  • EBITDA Margin of 10,4% (against 12,5%)
  • Net Income of 460 thousand euros (against 280 thousand euros)
  • International Sales represent 38% of Revenue

 

1. Summary of activity
 

During 2013, the Reditus Group continued its strong commitment to the expansion of its international operations, namely in Europe and Africa, as well as on the reinforcement of its integrated offering with development of new products and services.

The group opened new branches in key markets, and 38% of its total revenue came from international customers, in line with its experience in 2012.

The Operating Revenue and the EBITDA fell, due to factors related solely to the execution in 2012 of a specific and “one-off” project in the area of ITO in the Angolan market. The Operating Revenue of Reditus was 112.7 million euros, which was 17.5 million euros less than in 2012, and the EBITDA was 11.7 million euros, or 4.6 million euros lower than the 16.3 million euros of the previous year.

By contrast, the Net Results grew significantly by 65%, registering 460 thousand euros, compared with the 280 thousand euros of the previous year, benefiting from the decrease recorded in net financial charges, lower taxes, and various measures implemented to optimize costs and increase operating efficiency.

Operations in the domestic market decreased by 12.5%, reflecting the rationalization of service centers in Portugal and the generally adverse economic environment that continued to affect Portugal.

Reditus Group will carry on implementing its strategy to deliver greater value to the market, focusing on products and services for international markets, increasing its portfolio and optimizing its costs.

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NOTÍCIAS

Reditus has a new General Manager for “Specialized Outsourcing”

Reditus has appointed Paulo Mendes Cabeçadas as General Manager of the Specialized Outsourcing unit.

Paulo Mendes Cabeçadas´ challenge will be to develop this Reditus business unit, national and internationally, being responsible for exploring new market segments and developing Reditus’ offer in this business segment.

At the age of 40, Paulo Mendes Cabeçadas has a degree in Marketing from I.A.D.E. - Instituto de Artes Visuais, Design and Marketing and is fluent in several languages, French being his mother tongue. Having a comprehensive professional journey, he has taken over several positions in the domain of Information Technologies, Consultancy and Outsourcing over the last few years in Consultancy Companies with national and international Costumers.

His career started in 1993, having worked with Glintt as Belgium Development Director (2011/2012), with Altran as Business Manager - Financial Services (2008/2010), being responsible for the management of several Banking and Insurance accounts, and with Methodus Consulting, Espirito Santo Group and, more recently, with Iten Solutions (which resulted from the Prológica/CPCIS fusion) as Director for the Outsourcing/Outasking and Managed Services Unit.

With Paulo Mendes Cabeçadas’ hiring, Reditus aims at strengthening this key business area, the costumer list already including the biggest national companies operating in the several sectors as Banking, Insurance and Telecommunications and others.  The “Specialized Outsourcing” Unit has more than 300 consultants with know-how in several areas such as Application Maintenance and Development, Database Administration, Systems Administration, Business Inteligence and Applications, Telecommunication and Network Engineering and Support and Helpdesk. 

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NOTÍCIAS

IBM acknowledges the excellence of Reditus’ services

Reditus has just been appointed as Service Partner 2013, a distinction awarded to Reditus by IBM, in a selection made to a set of six business partners.

In this partnership, already lasting over 30 years, it is the 5th time that Reditus is acknowledged by IBM, which shows the recognition given to Reditus for their excellence and competence in services.

The distinction was awarded on the occasion of the Business Partners National Conference, where over a hundred representatives from IBM´s commercial partners network were present and the contribution of the most outstanding partners in their 2013 activity were acknowledged.

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NOTÍCIAS

Reditus Lisbon Innovation Center

Reditus relies on strengthening Outsourcing competencies for Processes and Contact Centres

 

  • New modern and centrally located facilities will ensure efficiency boosts and allow for expanding business.
Following its business development strategy, Reditus will open a new Services Centre in Lisbon, in Avenida 5 de Outubro. Reditus’ decision reflects its focus on the Outsourcing of Processes and Contact Centres and aims primarily at creating synergies, boosting efficiency and flexibility by centralizing the teams and the resources and providing a modern and “prime” location that is prepared for the future growth of operations. 
 
Under the name of “Reditus Lisbon Innovation Center”, the new facilities will host BPO teams and Contact Centres that were scattered throughout the various business centres in Lisbon, as well as accomodate the new Shared Services area that is part of the development plans.
 
Located in a central area in Lisbon, close to all kinds of services and easily to reach by public transportation, the “Reditus Lisbon Innovation Center” offers an area of 3,300 square metres to receive up to 1,250 work places.   
 
For Francisco Santanta Ramos, Reditus’ CEO, “the new Service Centre is the result of our strategy to rely on Customer Services, including BPO (Business Process Outsourcing), Contact Centres and Shared Services. This service centre also shows our comittment towards our clients to modernize and stimulate the challenges in their business areas”. 

 

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NOTÍCIAS

Death of Frederico José Appleton Moreira Rato

 

The Board of Directors of the Reditus Group sadly announces the death of its Vice-Chairman, Dr. Frederico José Appleton Moreira Rato, who was a key leading figure in the history of Reditus and the Information Technology sector in Portugal.

He was very closely involved in the course taken by Reditus after 1980, when the company, which had been founded in 1966, was acquired by the Moreira Rato family. All the company employees will certainly remember the example of his competence, companionship and tenacity, which had a clear impact on the continuing growth of the Reditus Group. 

It is this exemplary behaviour that all those who had the privilege of working with Dr. Frederico Moreira Rato will surely miss, and it is the responsibility of all to perpetuate his memory in the same demanding sense of duty and the good practices that ensure the sustainability of the Reditus Group business.

The Board of Directors and all the employees of the Reditus Group extend their sincere condolences to the family of Dr. Frederico José Appleton Moreira Rato.  

Frederico Moreira Rato - Biographical Note

Born in Lisbon on 22 September 1950, Frederico José Appleton Moreira Rato held a degree in Mathematics from the Faculdade de Ciência (School of Science) of Lisbon, and post-graduate studies in Biometrics and Numerical Taxonomy.

He began his professional career in the Ministry of Agriculture, in the areas of Statistics and Informatics, and was a founding member of the Interministerial Commission on Informatics.

He was a consultant for Mobil Oil Portuguesa from 1976 until 1980, the year he began his close involvement in the Reditus project,

In 1980, he became a member of the Reditus Board of Directors, where he held various positions, including that of Chairman of the Executive Committee.

Among other offices held, he was Director of Apesi – Associação Portuguesa das Empresas de Serviços de Informática; Director and founder of Apritel – Associação dos Operadores Privados de Telecomunicações until 2004; a member of the General Council of APDSI and Chairman of the Board of the association Portugal Outsourcing.

He participated in many seminars and conferences and was a recipient of the honorific Commendation of the Order of Merit.

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