Contact Center

Reditus is specialized in the provision of Contact Centre Services.

Through Reditus Contact Center solutions, you can develop strategies focused on your customers that value their satisfaction and loyalty, while promoting the creation of new business opportunities.

CONTACT CENTER SERVICES FOR BUSINESS SUPPORT

Whether your strategy include inbound, outbound or hybrid communications, our teams promote the best experiences for your customers through:

  • Omni-channel customer support approach;
  • Integration with BPO processes;
  • Flexible service models with SLA'S definition;
  • Multilingual support;
  • Support to nearshoring operations.

INTEGRATION AND CONTROL

Reditus Contact Center services integrate People, Processes and Technologies in order to optimize and automate, allowing higher levels of efficiency, more robust processes and cost optimization.

People - Focus on people, ensuring a direct hiring policy and meritocracy models that are reflected in the ability to ensure high levels of service.

Processes – Robust and well-structured processes with the necessary flexibility to adapt to the specific realities of each company guarantee the assertiveness of services and optimize results.

Technology - Processes supported by innovative technological tools that streamline functions, guarantee lower rate of error and a greater control of the activity, with reduced cost of the operations.

 

NEARSHORE OR OFFSHORE

Whether it is a project of geographic proximity or relocation, in a nearshore or offshore model, Reditus offers the best solutions to its customers.

Our teams are made up of highly qualified professionals who work in shifts 24/7, 365 days a year in order to respond to the needs of our customers.

 

BUSINESS SECTORS

Reditus has an accumulated experience of more than 50 years that allowed us to consolidate our presence in a wide range of business sectors:

Contact us to learn more about our solutions marketing@reditus.pt