NOTÍCIAS

Reditus wins the 2022 International Contact Centers Week Award

Reditus won, ex aequo, the award for the International Week of Contact Centers 2022. The delivery of the award by the APCC - Portuguese Association of Contact Centers took place on October 3, at Quinta da Rainha, in Queluz, as part of the ceremony that closed the celebrations of the week dedicated to Contact Centers.

The award attributed to Reditus represents a recognition of the company's effort and commitment in the celebrations of the most important week for the Business Sector, reflecting all the dynamics and involvement of employees and its operatives.

International Contact Centers Week is an important milestone for the accreditation and valorization of the business sector, which is increasingly present in the day-to-day activities of Companies and their customers.

It aims to boost, since 2005, the group spirit of companies and promote a relevant Business Sector that in Portugal already employs more than 104 thousand people and has a turnover of 3 billion euros.

As in previous editions, this event was a time of fellowship that brought together hundreds of Contact Center Professionals.

 

 

About APCC

The Portuguese Association of Contact Centers (APCC) is a business association made up of 106 companies, representing 12 sectors of the economy, with the mission of developing the Contact Center market in Portugal. https://www.apcontactcenters.org/

 

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NOTÍCIAS

Reditus among the best Contact Centres in Portugal

The Portuguese Association of Contact Centres (APCC) distinguished on the 17th of May the best Contact Centres in Portugal, at the BEST AWARDS 2022 award ceremony. In this year's event, which took place in Estoril, Reditus won two silver medals and two bronze, in the categories Banking, Distribution and Logistics and Best Contact Center with more than 100 workstations:

  • Banking – Silver – Millennium BCP
  • Distribution & Logistics - Bronze – CTT
  • Distribution & Logistics - Silver – CTT Empresas
  • Contact Center > 100 workstations – Bronze – Millennium BCP

 

This is the 10th consecutive year that Reditus sees its performance as a provider of Contact Center services being recognized in the Portuguese reference event of the Sector.

For Ruben Fernandes, General Manager of Client Services at Reditus, “The awards we receive are a reflection of our daily delivery to make things happen for our customers. They are the result of a lot of determination on the part of our teams, but also of accumulated knowledge and the ability to develop close and collaborative relationships with our customers”.

“It is only possible to reach a level of prominence, year after year, if we are able to understand their needs and adapt to the needs of our customers' businesses, with the speed that their reality demands”, concludes Ruben Fernandes.

 

About the APCC Best Awards

The main objective of the APCC BEST AWARDS Trophies is to distinguish organizations that have stood out for the implementation and adoption of Good Organizational Practices in the activity of Contact Centres in Portugal, both in terms of strategic, operational and technological management, and in terms of human capital.

The APCC BEST AWARDS, awarded annually to Contact Centres certified with the APCC Quality Seal, are divided by Sector and dimension. In addition to the trophies for Contact Centres, the Best Technology Award is also given by the votes of APCC Associates and Companies certified with the Quality Seal.

 

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NOTÍCIAS

Contact Centre lines managed by Reditus awarded by the Portuguese Contact Centre Association (APCC) for the 9th consecutive year

 
Reditus was distinguished with three awards by the Portuguese Contact Centre Association (APCC), in what is considered to be the reference event in the Portuguese Contact Centre industry.
 
Reditus was distinguished with three major awards from the Portuguese Association of Contact Centres, during the APCC Best Awards event. In this year's event, Reditus won two silver medals and one bronze medal, in the categories of Banking, and Distribution and Logistics:
 
  • Banking Sector – Millennium bcp customer support Line - Silver
  • Distribution and Logistics Sector – CTT customer support line - Silver 
  • Distribution and Logistics Sector – CTT Corporate support line – Bronze
 
The awards were jointly attributed to Reditus, CTT and Millennium bcp in the respective categories, and recognize the implementation and adoption of good organizational practices in the Contact Centre activity in Portugal by the three companies, in terms of strategic, operational, technological management, as well as at the level of human capital, contributing to the recognition and enhancement of the sector in general.
 
These awards effectively translate the recognition of the quality of Reditus’ services and validate its strategy of continuous improvement. Reditus has been successfully competing for the APCC awards since 2013, having received awards consecutively in various categories, over these 9 years.
 
These awards also reflect the delivery capacity of the Reditus teams, as well as the excellent organization and offering of products and services by CTT and Millennium bcp. Two major Organizations in their respective industries, increasingly committed to the quality of their services and o the level of customer satisfaction. It’s this commitment, together with the relationship of great proximity and trust that allows Reditus to go further and achieve increasingly ambitious goals every year.
 
 
About the APCC Best Awards
 
The main objective of the APCC BEST AWARDS Trophies is to distinguish organizations that have stood out for the implementation and adoption of Good Organizational Practices in the activity of Contact Centers in Portugal, both in terms of strategic, operational and technological management, and in terms of human capital.
 
The APCC BEST AWARDS, awarded annually to Contact Centers certified with the APCC Quality Seal, are divided by Sector and dimension. In addition to the trophies for Contact Centers, the Best Technology Award is also given by the votes of APCC Associates and Companies certified with the Quality Seal.
 

 

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NOTÍCIAS

Reditus sponsors “The Business Case Summit 2021”

The Piaget Institute of Almada hosted the “The Business Case Summit 2021” in the Grand Auditorium on November 11th, an event aimed especially at those who work – or intend to work – with business projects.

The initiative, which had its sixth edition, was sponsored by Reditus and hosted André Carreiro, Head of Application Development at Reditus, in the debate.

With several reference partners, the event took on special relevance as it involved different industries/business sectors, which, by presenting their business case studies, aimed to highlight the knowledge and professional performance of entrepreneurs, consultants, business analysts and systems, budget and project managers, researchers and directors, among others.

During the event, a new digital magazine, the “Business Case Magazine”, was also launched, as well as version 1.1 of the BCBOK.

 

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NOTÍCIAS

Union, Companionship and Friendship in the International Week of Contact Centers

 

Union, Companionship and Friendship are the mottos that mark Reditus' celebrations of the International Week of Contact Centers this year.


With a week full of activities, Reditus will celebrate from the 10th to the 17th of September the International Week of Contact Centers.
 
This is an initiative of the Portuguese Contact Center Association that aims to promote and give credibility to the Contact Center activity and its potential to generate value and employment, to which Reditus joins every year.

By joining these celebrations, Reditus intends to celebrate and value the work of all the members of its Contact Center teams, in a week that is entirely dedicated to them.

As in previous years, Reditus prepared and developed a set of activities aimed at the participation and involvement of everyone in fun activities that aim to share experiences and develop closer professional and personal relationships. Among the various actions planned, Reditus will promote actions of Social Solidarity, Environmental Protection and Awareness, and Team Building.

 

About the International Contact Centres Week

The International Contact Center Week is an initiative, created in 2005 by several International Contact Center Associations, including the Portuguese Contact Center Association (APCC), which aims to promote and give credibility to the sector and its potential for generating value and employment.

The celebrations take place annually between 10 and 17 September, with the participation of various players in the sector, namely service providers, customers, manufacturers and associations, among others and count on the promotion and development of various activities.
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NOTÍCIAS

Reditus customers highly satisfied with the quality of the services provided.

 
The results of the Customer Satisfaction Survey (CSS) carried out by Reditus in 2020 reveal a high level of global satisfaction, a result that is accompanied by the assessment of the various business areas of Reditus. A result that is even more expressive due to the impact that the Covid 19 pandemic had on the global economy and operation of companies.
 
The results obtained by Reditus in its customer satisfaction survey in 2020 reveal an improvement in customer satisfaction levels by reaching a global level of satisfaction of 8.3 out of a maximum of 10.
 
The results of the survey to assess Reditus' customer satisfaction show high levels of satisfaction, which demonstrates the capacity and agility with which Reditus was able to adapt to an unexpected reality that abruptly affected the economy and business activity.
 
The Covid 19 pandemic imposed on companies, changes to their day-to-day management and, in many cases, to their business models. For this reason, in 2020, companies opted out to choose and privilege partners with greater capacity and flexibility to provide solutions adjusted to new demanding business requirements.
 
The average level of satisfaction of Reditus customers, in 2020, was 8.3 out of a possible maximum of 10. This value results from a weighted average considering the results obtained by the business areas and represents a significant growth in the quality of Reditus' offer.
 
In terms of satisfaction by business area, BPO, Application Development and Integration (ADI), Infrastructure Services and Solutions (ISS) and Managed Services (MS) services stand out, with satisfaction levels between 8.0 and 9 , 0 in a maximum of 10 possible values, immediately followed by the Contact Center (CC) services also with high levels of satisfaction, above 7.0.
 
In an evaluation that intends to analyze 8 critical factors for the delivery of a superior quality service, the aspects that reveal a higher degree of customer satisfaction are in line with the objectives defined by Reditus in its business strategy, namely:
  • The quality of the results (8.5);
  • Degree of compliance with the defined metrics (8.3);
  • Degree of compliance with the General requirements (8.3).
 
Vasco Barbosa General Manager of Reditus considers that “These are extraordinary and highly motivating results, not only, because they reveal the quality of our teams and staff, but also because they reveal the capacity for adaptation and resilience of our operations in the face of an extremely critical period for the economy and for companies in general ”.
 
For Angelina Leal, Director of Quality at Reditus “The changes implemented in the operation model, the speed with which the company was able to do so and the quality ensured in the production and delivery processes, were essential for this result.”
 
The Customer Satisfaction Survey (CSS) is carried out every year by Reditus and falls within the scope of the company's quality management system as an essential tool for the management and improvement of its services and business.
 
 
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NOTÍCIAS

Reditus signs protocol with ISCTE - Instituto Universitário de Lisboa

 
Reditus signed a cooperation protocol with ISCTE - Instituto Universitário de Lisboa, to organize and implement training in the workplace for students of the Institute.
 
Reditus, through its Application Development and Integration business area (ADI), signed a cooperation protocol with ISCTE, thus associating itself with the Institute's initiative to launch a new technical course in Software Development.
 
The practical training to be developed on the job will be structured in an individual training plan in the form of curricular internship and aims at the acquisition and development of relevant technical, relational and organizational skills according to the professional qualification to be acquired by the student.
 
The ISCTE course, which will take place at the facilities of the Institute in the municipality of Sintra, aims to be a response to market demands for IT skills to face the growing digitalization of service activities, particularly for companies, and of its incorporation in the respective economic activities.
 
For André Carreiro, director of the Development and Application Integration area at Reditus, “the partnership with educational institutions has always been a reality at Reditus, we believe that this is a way to assume our social responsibility while it allows us to identify, recruit and develop good professionals”.
 
 
About the Course
 
The Technical Course of Software Development aims to respond to the growing digitalization of service activities, in particular companies and their incorporation in the respective economic activities.
 
The Technical Courses have duration of 2 years and do not confer a degree, but awards 120 Training credits that can be used by the student to obtain an undergraduate degree (by adding 60 more credits) in courses that have scientific affinity with the training area.
 
 
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NOTÍCIAS

Reditus muda instalações para Vila Nova de Gaia

 
A Reditus mudou as suas instalações do Norte do País para Vila Nova de Gaia, beneficiando de uma maior proximidade ao Centro do Porto e de mais infraestruturas de apoio.
 
A Reditus transferiu, no passado dia 1 de fevereiro, as suas instalações na região norte do País para o Candal Park localizado em Vila Nova de Gaia. 
 
Com esta transferência de instalações, a Reditus pretendeu ajustar a funcionalidade das instalações e a sua localização, às necessidades da operativa da região Norte. O Candal Park está localizado perto do centro do Porto e das principais vias de acesso, beneficiando de uma maior centralidade, quer para clientes quer para os seus colaboradores.
 
Complementarmente, o Candal Park, disponibiliza ainda às empresas residentes, infraestruturas de apoio, tais como: Vigilância 24/7, CTT, Restaurante, Cafetarias e Salas de Formação, entre outras essenciais à dinâmica da nossa operativa.
 
 
Sobre o Centro de Serviços Reditus do Porto
 
O Candal Park – Centro de Negócios e Empresas encontra-se instalado na antiga fábrica Electro-Cerâmica. Com uma localização privilegiada, situado à entrada da Ponte da Arrábida, com rápido acesso à Ponte do Freixo, pela VL8 e acessos diretos às marginais e praias de cidade, encontrando-se assim num local estratégico e em grande expansão entre Porto e Vila Nova de Gaia.
 
Constituída em 1919 como indústria de porcelanas elétricas, a atividade imobiliária apenas se desenvolveu desde 1989. Vinte e nove anos depois, enquanto Parque Empresarial, contamos já com a existência de mais de 190 empresas residentes.
 

 

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NOTÍCIAS

Reditus manages the AMA Information and Service Center

 
The Portuguese Agency for Administrative Modernization, AMA, awarded, through a public contest, to Reditus the Technical Assistance Services for the Information and Care Center.
 
The project starts with more than 50 agents, providing support services in 4 languages Portuguese, English, Spanish and French, from Service Centres located in Lisbon, Leiria, Viseu and Alfândega da Fé.
 
The AMA contact centre is responsible for supporting citizens and government entities. Among the various functions of the AMA call centre we can highlight:
  • Information and scheduling of Public Administration services - digital and face to face;
  • Response to questions or requests for information from citizens, businessmen / professionals / Public Administration, citizen spaces and companies;
  • Public administration digital transformation support system (SAMA);
  • Consular services for Spain, United Kingdom, Ireland, Belgium and Luxembourg.
 
Vasco Barbosa, General Manager of Reditus, considers that “AMA is the cornerstone of the ongoing digital transformation process of the Portuguese Public Administration. The services provided by AMA's call centres are therefore essential for a Country that wants to be more digital, agile and near to citizens, companies and institutions. ”
 
About AMA
 
The Agency for Administrative Modernization, I.P. (AMA) is the public institute that carries out the duties of the Ministry of Modernization of the State and the Portuguese Public Administration in the areas of modernization and administrative simplification and of the electronic administration, under superintendence and tutelage of the Secretary of State for Innovation and Administrative Modernization.
Its responsibilities include the promotion and development of administrative modernization in Portugal, guiding its activities in three areas: service, digital transformation and simplification.
 

 

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NOTÍCIAS

Bronze award by APCC to support line managed by Reditus

 
The prize jointly awarded to Reditus and CTT, recognizes both companies for the implementation and adoption of good organizational practices in the activity of Contact Centers in Portugal. The award contributes to the recognition and appreciation of the business sector in general, recognizing the intervention of both companies in terms of strategic, operational and technological management, as well as the enhancement of human capital

This is the 8th consecutive year that the CTT line is recognized with an APCC award, always managed by Reditus, in what is one of the most important events in the sector in Portugal.
 
Vasco Barbosa, General Manager of Reditus, considers that “being recognized for the 8th year in a row is a reflection of the experience and knowledge of our teams. This achievement is even more relevant when we consider the context of great human and operational challenge brought by the current state of the pandemic that we are living. This is only possible with the effort and dedication that our team put in all of our projects, but also with a close relationship and partnership with CTT. ”
 
About the APCC Best Awards
The APCC Best Awards are an initiative of the Portuguese Association of Contact Centers, which aims to distinguish the organizations that stand out the most in the implementation of good organizational practices in the Contact Center activity in Portugal, both in terms of strategic, operational and technological management, and at the level of human capital.
 

 

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