The results of Reditus’ annual Customer Satisfaction Survey reached an average satisfaction score of 8.5 out of 10. This figure reflects the consistent quality in service delivery across all of Reditus’ areas of operation.

Reditus customers demonstrated a very high overall satisfaction level, with a score of 8.5 out of 10. This result highlights the consistency in service quality delivered by Reditus over the past five years.

These results also reflect the company’s and its teams' commitment to improving quality, control, and service efficiency, with the obtained scores surpassing the satisfaction target set by Reditus across all its business units.

Customers of the Client Services Unit, which includes Contact Center, BPO, and Staffing services, gave a satisfaction rating of 8.6, emphasizing the excellence in customer service and client relations.

Similarly, customers of Technology Services demonstrated a high level of satisfaction, awarding an overall score of 8.0, particularly recognizing the team's dedication, technical expertise, and ability to deliver innovative solutions.

Overall, Reditus customers identified four key aspects that contributed to their general satisfaction:

1. Availability and Speed in Issue Resolution – The ability to respond quickly and effectively was a decisive factor in customers’ positive experiences.
2. Employee Performance – The competence and dedication of our teams have been recognized as an important differentiator in service delivery.
3. Support and Relationship with the Management Team – Continuous communication and close interaction with the management team have been essential in building trust with our clients.
4. Professionalism of the Teams – Professionalism is a core value for Reditus, and we are pleased to see that our clients recognize and appreciate it.

Further reinforcing the high level of customer satisfaction, 86% of clients reported feeling comfortable recommending Reditus’ services.

Angelina Leal, Reditus’ Quality Director, stated that “the high recommendation index reflects the trust our customers place in our ability to deliver high-quality solutions, as well as our ongoing commitment to excellence.”

“The feedback from our customers is a fundamental pillar of our development. We will continue to work with dedication and innovation to ensure service excellence, aiming to exceed expectations and achieve increasingly positive results,” concluded Reditus’ Quality Director.

The Customer Satisfaction Survey (CSS) is conducted annually by Reditus and is part of the company’s quality management system. It serves as an essential tool for managing and improving services, ensuring that the company remains aligned with the needs and expectations of its customers.

Discover a new era of efficiency, security, and sustainability with Reditus' document management and digitization solutions. We simplify processes, enhance productivity, and ensure a seamless transition to the digital future through innovative and efficient approaches.

Document Management: Organization and Security

Reditus offers a comprehensive document management service, ideal for securely storing, organizing, and retrieving critical information. Our services include:

• Mail Handling
• Document Dematerialization and Cataloging
• Physical Document Archiving and Custody

By choosing Reditus' document management and digitization services, you will benefit from:

• The creation of efficient workflows
• Implementation of retention and custody policies
• Assurance of regulatory compliance, enabling faster and more informed decision-making

Document Digitization Specialists: The Step into the Digital Future

Using advanced technologies, we transform physical documents, whether large or small, into easily accessible digital assets, including:

• Historical documents
• Invoices
• Various types of documents
• Microfilms

Data Extraction: Efficiency and Accuracy

Our solutions ensure precise data extraction, fostering the integration of the analog and digital worlds. We use cutting-edge technologies such as:

• OCR (Optical Character Recognition)
• OMR (Optical Mark Recognition)
• ICR (Intelligent Character Recognition)
• Barcode Recognition
• RPA (Robotic Process Automation)

Reditus’ Experience

With over 50 years of expertise in Outsourcing and Information Technologies, Reditus has implemented document management solutions for companies across various industries, including Public Administration, Finance, Insurance, and Healthcare.

Learn more about our document management and digitization solutions.
 

Reditus – Leading the Way in Digital Transformation.

The LAC certification, awarded by the Portuguese Institute of Customer Relations (IPRC), attests to excellence in customer service. It reflects not only Águas e Energia do Porto's commitment but also that of Reditus, its strategic partner in providing Contact Centre services to the municipal company.

The LAC certification is an international programme that evaluates and certifies organisations adhering to the highest standards of quality in customer service. It ensures respect for consumer rights while promoting excellence in management practices.

For Reditus, this achievement is equally a source of pride. In addition to recognising the work of the entire Contact Centre team dedicated to the Águas e Energia do Porto project, the certification reinforces Reditus’s commitment to effectiveness, efficiency, and customer experience. It ensures that its services meet the highest quality standards.

Reditus’s mission is to continuously improve operational efficiency and customer experience, fostering loyalty. This recognition highlights the success of the partnership between the two companies and the positive impact of the practices implemented at the Águas e Energia do Porto Contact Centre, where agility, precision, and personalised service are top priorities.

For Ruben Fernandes, General Manager of Reditus's Client Services Unit, “being part of this process reflects our commitment to our partners and our constant pursuit of excellence. Working alongside Águas e Energia do Porto, a reference in the water sector, is an incentive to continue innovating and delivering differentiated experiences that benefit not only direct customers but the entire community.”

Together, Águas e Energia do Porto and Reditus demonstrate that collaboration, innovation, and dedication are the pillars of excellent customer service. This approach generates economic and social value while reinforcing consumer trust and satisfaction.

About Águas e Energia do Porto

Serving over 150,000 households, Águas e Energia do Porto manages the entire water cycle in the city of Porto. This includes water supply, wastewater and rainwater drainage, natural drainage (streams and watercourses), and the coastal front during the bathing season.

The company aims to operate efficiently, creating economic and social value with a customer-centric approach. It promotes good practices in environmental management, corporate governance, and employee motivation. Águas e Energia do Porto aspires to be a national and international reference in the water sector.

About the Portuguese Institute of Customer Relations (IPRC)

The Portuguese Institute of Customer Relations is responsible for the LAC methodology, which aims to raise market awareness about the importance of continuous excellence in organisational and customer relationships. The LAC programme, besides being a vital management tool, enhances the prestige and image of certified companies.

Reditus is proud to announce the achievement of two excellence awards granted by the Portuguese Association of Contact Centers (APCC). The company was honored with the "Gold Award" in the Banking category and the Silver Award in the "Best Contact Center with > 100 Agents" category for services provided to Millennium bcp.

The distinction with the "Gold Award" in the Banking category reinforces the classification already achieved by Reditus in 2023, highlighting the consistency and excellence of the service provided in the banking sector. This recognition is a testament to Reditus' continuous commitment to ensuring high levels of quality and efficient service, significantly contributing to the satisfaction of Millennium bcp customers.

The Silver Award in the "Best Contact Center with > 100 Agents" category represents an extraordinary milestone in Reditus' trajectory. This award surpasses the company's previous best classification, a Bronze Award, and reflects Reditus' capacity to manage large-scale projects.

"These extraordinary results make us very proud and reflect the commitment and dedication of the entire Reditus team. The partnership with our client Millennium bcp has been fundamental in achieving this level of excellence in customer service. We remain committed to providing high-quality service and exceeding our customers' expectations," said Ruben Fernandes, General Manager of the Client Services unit at Reditus.

Reditus thanks all its employees for their professionalism and dedication and Millennium bcp for their trust. These awards recognize the collective effort and commitment of the company in promoting excellence in Contact Center service.

Reditus remains committed to continuously improving its Contact Centers, developing new ways to meet client needs by integrating new technologies, exploring new processes, and keeping up with market trends. The company is dedicated to providing exceptional service and strengthening its position in the Contact Center sector in Portugal.

About APCC:

The Portuguese Association of Contact Centers (APCC) is a business association represented by 12 sectors of the economy, with the mission of sustainably developing the Contact Center market in Portugal. APCC aims to credit, develop, value, and promote the Contact Center market in Portugal, contributing dynamically to create new sustainable business opportunities and consequently having a relevant impact on the national economy.

About the APCC Best Awards:

The APCC Best Awards trophies are granted annually by the Portuguese Association of Contact Centers (APCC) to distinguish organizations that have excelled in implementing and adopting Best Organizational Practices in the Contact Center activity in Portugal. This includes strategic, operational, and technological management as well as human capital, contributing to the recognition and valuation of the sector.

Recognized by the industry as one of the leading Portuguese players, Reditus has undertaken the mission of sustainably developing the Contact Center market in Portugal, promoting, and legitimizing the activity and its potential for value and employment generation.

Every year, Reditus celebrates the International Contact Centers Week, an initiative by the Portuguese Association of Contact Centers (APCC) aimed at fostering the team spirit among companies and recognizing the work of professionals in the sector. International Contact Centers Week takes place annually between September 10th and 17th, with the participation of various sector players, including service providers, clients, manufacturers, and associations, among others.

To this end, Reditus organizes a range of activities that aim to engage everyone in fun actions aimed at sharing experiences and fostering closer professional and personal relationships. Among the activities organized by Reditus are social support and environmental awareness initiatives, as well as leisure and well-being activities, games, workshops, coaching sessions, and other moments of fun and camaraderie.

Reditus has been recognized for its effort and dedication in celebrating the most important week for the sector, having already won the first prize in the International Contact Centers Week twice. This award serves as an incentive to continue their commitment to the quality of their services and the satisfaction of their employees and clients.

The company believes that the International Contact Centers Week is an excellent opportunity to create value to the sector and its professionals, who contribute every day to the success of companies and the improvement of customer experiences. Reditus provides Contact Center services and solutions for various sectors of activity and takes pride in being part of this dynamic and innovative sector, which plays a fundamental role in the economy and society.

Reditus, a renowned Portuguese company providing outsourcing services and IT consulting, is proud to announce that it has been honored with the Gold Award from the Portuguese Association of Contact Centers (APCC) in the Banking category.

This prestigious award, presented by the APCC, acknowledges the excellence and exemplary performance of Reditus' Contact Centers for the services provided to Millennium BCP, as well as the high-quality service delivered by the Bank to its customers.

The APCC Best Awards are one of the most prestigious awards in the Contact Center industry in Portugal, recognizing organizations that stand out for their quality, innovation, and exceptional results. Reditus was selected among a group of renowned companies based on its performance indicators, customer satisfaction, applied technology, and adaptability to the ever-changing market needs.

Reditus has a successful track record in providing Contact Center services, and this distinction is a testament to the team's dedication and commitment to delivering exceptional customer experiences. Through the implementation of advanced technologies, recruitment and training of highly qualified professionals, and the development of innovative strategies, Reditus has achieved remarkable results over the past 11 years, accumulating awards in various categories.

"We are delighted to receive this APCC Award. It is a recognition of our hard work and commitment to providing high-quality Contact Center services to our clients," said Ruben Fernandes, CEO of Reditus. "Our dedicated and talented team has been instrumental in our ongoing success, and this award reflects their commitment to delivering superior customer service experiences."

Reditus continues to invest in the continuous improvement of its Contact Centers, constantly seeking new ways to meet customer needs and keep up with market trends. The company is committed to providing exceptional service and strengthening its position in the Contact Center industry in Portugal.

About the APCC Best Awards:

The APCC Best Awards trophies are presented annually by the Portuguese Association of Contact Centers (APCC) to distinguish organizations that have excelled in the implementation and adoption of Organizational Best Practices in the Contact Center activity in Portugal, both in terms of strategic, operational, and technological management, as well as human capital, contributing to the recognition and valorization of the industry.