The courses, developed by the prestigious Association IAAP (International Association of Privacy Professionals), deal with issues related to national and European legislation and regulations. According to this international Association the CIPP/E (Certified Information Privacy Professionals) and CIPM (Certified Information Privacy Manager) are two of the essential courses for those performing DPO functions.

The 2-day courses, offered at Reditus Business School in partnership with IAPP, are recognized globally. These actions fall within the framework of the annual training plan of Reditus, which envisage the development of other training activities in Lisbon on a monthly basis until the end of the year (www.reditus.pt/pt-pt/eventos).

• Venue: Hotel Dom Henrique, Rua Guedes de Azevedo, Nº179, 4049-009 Porto
• Dates
  • CIPP/E - 25 and 26 of September – 9h-18h
  • CIPM - 25 and 26 of September – 9h-18h
• Enrolment by email: formacao@reditus.pt

Reditus Business School has been proposing training actions in order to prepare organizations and their employees for the impacts of GDPR, covering three distinct areas: CIPP/E Certification, CIPM Certification and CIPT Certification.

• CIPP/E Certification addresses national and european legislation and regulations, terminology, concepts and best practices, regarding the protection of personal data and of data flows between countries;
• CIPM Certification is one of the main certifications especially directed to Operational Management professionals;
• CIPT Certification is directed to IT professionals and aimed at the validation of their technological knowledge in privacy.

The Data Protection Officer (DPO) status demands a thorough knowledge of the new legislation as well as specific skills, in order to lead the overall implementation and management of processes intrinsic to the business, and which comprise the collection and processing of personal data under the new legislation. The CIPP/E and CIPM Certifications ensure candidates have the necessary skills to perform the DPO functions, in order to assist organizations in designing and implementing correct GDPR strategies.

THE IMPORTANCE OF TRAINING AND CERTIFICATION

The new General Data Protection Regulation (GDPR) represents a huge transformation for all public and private national organizations, demanding the appointment of a Data Protection Officer (DPO) and the implementation of control tools and specific procedures aimed at managing and protecting the personal data of their clients and employees.

THE NEW REGULATION AND THE DPO’s ROLE

The new 2016/679 Regulation issued by the European Parliament and Council, reinforces the already conferred rights and the individuals’ control over their personal data, forcing companies to implement processes and procedures as well as to appoint and train/certify an employee as DPO. The DPO will be the individual responsible for implementing the technical and organizational measures, required for the protection of data privacy within the organization.

Reditus has received two awards from APCC for the fourth consecutive year, which reflects the recognition of the quality of its Contact Center services.

The CTT and CTT Expresso lines, managed by Reditus, were awarded, at the APCC Best Awards 2017 event, with silver and bronze medals, respectively, in the "Transportation, Distribution and Logistics" category.

The prizes awarded jointly to Reditus and CTT recognize the implementation and adoption of good Corporate Practices by both Companies in the Contact Center activity in Portugal - in terms of strategic, operational and technological management, as well as in terms of human capital, contributing to the recognition and appreciation of the overall business sector.

This is the fourth consecutive year that the CTT lines, managed by Reditus, have won prizes, in what is one of the most important sector events in Portugal.

Vasco Barbosa, Managing Director for Reditus’ Client Services, considers that "These awards are the result of close proximity and partnership between the two companies, validated by a joint audit of APCC and Bureau Veritas. Therefore, these awards reflects, not only, an excellent interaction between the management teams of the two companies, but also and mainly, the commitment and competence of Reditus employees. Our people work hard every single day to defend the values and business of our customers, "concludes Vasco Barbosa

About APCC Best Awards

The APCC Best Awards are an initiative of the Portuguese Association of Contact Centers, which aims to distinguish the organizations that stand out the most in the implementation of good organizational practices in Portugal, in terms of strategic, operational and technological management, as well as in terms of human capital.

Aware that one of the key performance factors of an organization resides in the quality of its products and services, Reditus’ Outsystems team has completed another certification cycle in OutSystems technology.

In the last month, Reditus has certified 10 consultants in the various degrees of competence recognized by the manufacturer, namely Associate (5), Professional (4) and Support Engineer (1), thus reinforcing its commitment to the development of its team of OutSystems consultants.

Reditus is increasingly investing in training, conducting academies and developing study systems that allow its employees to be constantly updated and prepared to face the most complex challenges that our clients may present to us.

OutSystems' certification program was developed to promote a professionals ecosystem of its platform, through the certification of technical knowledge but also real-world project experience, attesting the ability of certified consultants to face complex challenges.

Reditus renewed its Quality certification in ISO 9001 and made the transition to the new ISO 9001:2015 standard.

Upon completion of another APCER audit, held at the beginning of March, Reditus’ Quality Management System (QMS) was recognized, by the auditor team, for its excellence and for its real support to business activity. The audit was conducted under the reference of the new version of the standards required for Quality Management (ISO 9001: 2015).

For Reditus, the certification renewal and the transition for the new Quality standard contributes to the fulfillment of the Company’s strategic objective to achieve a unique position in the market. This is a milestone that defines Reditus’ clear commitment with the quality of its services and with the improvement of the efficiency of its processes, with a direct impact on the business of its clients. The effective use of the Reditus operating model enables the Company to identify, define, control and promote accountability throughout the various phases of the business processes, resulting in high efficiency rates.

The evolution to the new standard places Reditus at a higher level of demand, while recognizing the respect of the organization for the principles and processes defined in its QMS.

"The Quality Policy followed by Reditus reflects the demands of our processes, which can only be achieved with the effort and dedication of the Company’s employees.", said Angelina Leal, Reditus’ Head of Quality.

"The transition to the new standard ISO 9001: 2015 is the recognition of the organization's efforts to prepare for the future, with the guarantee that it will maintain the compliance of its products, customer satisfaction and continuous improvement of Services, "concludes Angelina Leal.

Reditus has strengthened its longstanding partnership with Microsoft with the renewal of its Gold Partner status. Microsoft is one of Reditus' reference partners, and its products and solutions form a solid foundation of the company’s offering.

The renewal of the Gold certification is a recognition by Microsoft of the Reditus’ expertise in the areas of Applications, Datacenter, Cloud and Analytics.

As part of the partnership between the two companies, in January 2017, Microsoft and Reditus promoted a "Partner Day", a joint event that was attended by the managers in charge for the various business areas of the two companies. This event served primarily to reinforce and promote mutual understanding of the strengths of the two organizations, the engagement between the various businesses and their market alignment.

Reditus was represented by 31 employees from the most different areas, namely sales, pre-sales, partnership management, managed services, engineering (Technical), Quality and Application (development).

Luis Baltazar, Managing Director of Technology Services at Reditus, says: "Microsoft has been a benchmark partner for many years. This long-standing relationship has now been reinforced by the renewal of the Gold Partner status, which positions Reditus as a reference company for the implementation of projects supported by Microsoft technology.

It is important for Reditus to know that it has the support of the best manufacturers and its solutions for the implementation of its business strategy. Microsoft helps us consolidate our offer in several areas, such as Digital Transformation, Cloud, Analytics and Application Development"  concludes Luis Baltazar.

The results of the Reditus Customer Satisfaction Assessment (CSA) survey for 2016 show an overall satisfaction level of 82% (very satisfied).

This annual study is carried out within the scope of Reditus’ Quality Policy and constitutes an essential tool for the management and improvement of the services provided and of the business itself.

The results obtained in this latest Satisfaction Study demonstrate that Reditus maintains high levels of Customer satisfaction, reaching a customer satisfaction global average level of 8.2 on a scale of 1 (very dissatisfied) to 10 (fully satisfied). The final 8.2 value corresponds to the weighted average of the individual business unit’s results.

In this study, conducted through face-to-face interviews and online surveys, Customers continue to consider aspects such as Flexibility and Availability, Relationship and Identification with the Customer and Team Commitment and Competence, as distinctive features of Reditus against the competition.

In the different segments of IT Outsourcing and Client Services, Customers were “very satisfied” on a scale of 1 to 10. The area with higher weighted average evaluation was Communication (9,2). Pricing received second best weighted average valuation (8.7), followed by Service Management (8.6) and Team Skills (8.5). Quality (8.2) and SLA's (8.1) were the areas receiving the lowest mean score, yet attaining values above 8 out of 10.

Overall customer satisfaction in Client Services (CS) was 7.8, a figure that reflects average satisfaction with Business Process Outsourcing (7.6) and Contact Center services (8.0).

In the IT Services Business Unit the overall customer satisfaction for 2016 was 8.6, a figure determined as the mean value of three results: 8.3 as the global average for IT Outsourcing services’ customer satisfaction; 9,3 as the average result for IT Outsourcing user satisfaction; and 8.3 as the result for customer satisfaction with Service and Maintenance.

And last, a special note for the average overall satisfaction of our Platforms and Applications’ (P & A) Customers, which obtained a score of 8.25 in 2016.

Angelina Leal, Quality Director at Reditus, explains the importance of the study for the Company: "Reditus has been conducting this survey since 2013 in order to best respond to the growing requirements of our customers. The results help us to evolve and also to define a business strategy that is focused on the factors of most critical importance for our customers", concludes the Group’s head of Quality.