NOTÍCIAS

EBITDA margin reaches 14.5% in the first quarter of 2018

  • Operating Income of 8.8 million euros (vs. 10.2 million euros)
  • EBITDA of 1.3 million euros (vs. 1.3 million euros)
  • EBITDA Margin 14.5% (vs. 12.7%)
  • Net Income of 119 thousand euros (vs. 109 thousand euros)
  • International Sales represent 39% of the total (vs. 37%)
     
1. Summary of the Activity
 
During the first quarter of 2018 (1Q18), Reditus continued the internal reorganization, adjusting its spending structure to the new reality of the Group, and creating the conditions for the development of integrated, innovative and higher value-added offers, in order to follow the business plan based on the development of its core activities and the profitability of its business.
 
The results in 1Q18, presented below, are compared with the figures for the first quarter of 2017 (1Q17).
 
Operating Income amounted to 8.8 million euros in 1Q18, reflecting a 13.8% decrease compared to 1Q17.
 
In the period under review, there was a contraction of income in relation to the same period of 2017, mainly in the ITO segment, due to a very aggressive and competitive market, and Reditus' strategy of not harming its margins and creating value.
 
However, in 1Q18 Reditus was able to raise new business in its customer portfolio and renew existing contracts in the domestic market in the segments of IT Consulting and BP Outsourcing.
 
In the international area, income in 1Q18, despite a decrease of 8.3% over 1Q17, increased its weight relative to the Group's overall income, from 37% to 39%.
 
For the coming months of 2018, the Group expects positive growth in the domestic market and anticipates the beginning of several projects in the international market, and will continue to actively seek opportunities in Nearshore projects. 
 
EBITDA was 1.3 million euros, equivalent to an EBITDA margin of 14.5%, 1.8 pp above the 12.7% margin reached in the same period of last year. 
 
Consolidated Net Income amounted to 119 thousand euros, an increase of 8.5% over the same period of the previous year.
 
 
 

Read More

‹back

NOTÍCIAS

Reditus increases customer satisfaction level

Satisfaction surveys carried out by Reditus with its customers showed a growth in the satisfaction level, reaching a value of 8.5 (out of 10) in 2017.

The results of Reditus customer satisfaction surveys and interviews show that, in addition to having high levels of satisfaction with the services provided, Reditus has managed to sustain service levels at a high level in consecutive years.

 

The average level of customer satisfaction of Reditus in 2017 was 8.5 (out of 10). This value results from a weighted average considering the results by the various Business Units.

From the evaluation factors, Reditus customers highlight the following elements as main competitive aspects:

  • Flexibility and availability in meeting present and new requirements;
  • Proximity and ease of contact with project managers;
  • Commitment and competence of the teams;
  • Compliance with the service levels.

Reditus is aware that its Customers are one of the most important factors for the success of its activities. To the increased level of satisfaction contributed, in a decisive way, the value generated by Reditus to improving the efficiency of its customers' business. This aspect will not naturally be alien to the whole effort put by the company in growing a relationship of trust with its customers and employees. For this reason, during 2017, Reditus continued to carry out improvement activities that allowed it to maintain excellent levels of customer satisfaction, efficiency enhancements and external recognition, as illustrated by the results of its Customer Satisfaction Assessment survey.

 

‹back

NOTÍCIAS

Reditus’ EBITDA increases 76.9% in 2017

  • EBITDA of EUR 4,9 million (vs. EUR 2.8 million in 2016)
  • EBITDA margin of 11.6% (vs. 6.1% in 2016)
  • Net Loss of EUR 1,6 Million (vs. EUR 2,9 Million loss in 2016)
  • Operating Revenue of EUR 42,0 Million (vs. EUR 44,9 Million in 2016)
  • International Sales represent 46% of total (vs. 39% in 2016)
 
1. Summary of the Activity
 
The 2017 results show a continued good operational performance of the Reditus Group, representing a significant improvement over the previous year.
 
Reditus Group’s main performance indicators register a remarkable evolution compared to the previous period, as evidenced by the positive variation registered in the EBITDA that reached approx. 4,9 million euros in 2017, against 2,8 million euros in 2016. The Net Income remained nevertheless negative at 1,6 million euros, despite representing a positive variation of 1,3 million euros relative to the previous year. This result was negatively influenced by non-recurring factors, namely Losses relating to Provisions and Impairments amounting of 0,8 million euros, and Net Present Value of Customer Receivables amounting to 0,8 million euros.
 
The successful strategy followed by the Group, comprising an internal reorganization and a focus on core activities - centred on innovative and higher value added offers – have, together with on-going efforts on rationalization of operating costs and overheads, afforded an increased profitability of the business and explains the positive evolution of the results. 
 
Although Operating Revenue shows a 6.3% decrease to 42,0 million euros - compared to 44,9 million euros in previous year – the improvement in contribution margins of the different Group operations lead to a 76.9% YOY increase in EBITDA.
 
The revenue contraction derives mainly from the BPO segment of the Client Services sector, and reflects the term of a large contract from the previous year and which the Group has consistently been replacing for others of equivalent value and increased profitability. We were as a result able to obtain several contracts from within our installed customer base, both new and renewals of existing contracts, and also to acquire new clients, all of which will contribute to better results of the BPO segment through the coming periods. 
 
The IT Consulting sector was the main contributor to the Group's improved results, showing positive growth in both Revenues and EBITDA, with new clients and renewals of existing contracts in the domestic market.
 
Revenue for the International Sector registered a growth of 9.9% YOY, with its weight increasing from 39% to 46% relative to the Group's overall Revenue. The strategic commitment to the African market, with a focus on the three geographies where the Group has subsidiaries namely Angola, Mozambique and Equatorial Guinea, has led to a growth in business volume due to the beginning of new projects and to the continuation of those where the Group has already an on-going history.
 
The Group expects to continue actively searching for new international market opportunities in those geographies during the coming months, as well as for Nearshore projects, with the aim at consolidating its business growth.
 
EBITDA reached 4,9 million euros, equivalent to an EBITDA margin of 11.6%, or 5.4 pp above the 6.1% margin reached in the previous year.
 
Net Income from Continued Operations was negative and amounted to 1,6 million euros, an improvement of 1,1 million euros over the previous year when a negative value of 2,7 million euros had been registered.
 

Read More

‹back

NOTÍCIAS

Reditus’ EBITDA increases 50.5% in first nine months of 2017

  • Operating Revenue of EUR 31,5 million (vs. EUR 33,9 million in 9M16)
  • EBITDA of EUR 3,9 million (vs. EUR 2,6 million in 9M16)
  • EBITDA margin 12.5% (vs. 7.7% in 9M16)
  • Income from Continued Operations of EUR 92 thousand (vs. negative EUR 1,4 million in 9M16)
  • International Sales represent 40% of total (vs. 35% in 9M16)
 
1. Summary of the Activity
 
The first nine months of 2017 (9M17) show a persistent good performance of the Reditus Group and represent a significant improvement over the same period in 2016 (9M16).
 
The successful strategy followed by the Group subsequent to the sale of the former subsidiary ROFF, comprising an internal reorganization and a focus on core activities - centred on innovative and higher value added offers – have, together with on-going efforts on rationalization of operating costs and overheads, afforded an increased profitability of the business and explains the positive evolution of the results for the first nine months of the year (9M17).
 
The Operating Revenue shows a 6.9% decrease to 31,5 million euros - compared to 33,9 million euros in the same period – the improvement in contribution margins of the different Group operations lead to a 50.5% YOY Group EBITDA increase.
 
The revenue contraction derives mainly from the BPO segment of the Client Services sector, and reflects the term of a large contract from the previous year and which the Group has consistently been replacing for others of equivalent value and increased profitability. We were as a result able to obtain several contracts from within our installed customer base, both new and renewals of existing contracts, and also to acquire new clients, all of which will contribute to better results of the BPO segment through the coming periods.
 
The IT Consulting and IT Outsourcing sectors were the main contributors to the Group's improved results, showing positive growth in both Revenues and EBITDA, with new clients and renewals of existing contracts in the domestic market.
 
Revenue for the International sector registered a growth of 5.3% in 9M17, increasing its weight from 35% to 40% relative to the Group's overall Revenue. The strategic commitment to the African market, with a focus on the three geographies where the Group has subsidiaries namely Angola, Mozambique and Equatorial Guinea, has led to a growth in business volume due to the beginning of new projects and to the continuation of those where the Group has already an on-going history.
 
The Group expects to continue actively searching during the coming months for new international market opportunities in those geographies, as well as for Nearshore projects, with the aim at consolidating its business growth.
 
EBITDA reached 3,9 million Euros, equivalent to an EBITDA margin of 12.5%, or 4.8 pp above the 7.7% margin reached in the same period of last year.
 
Net Income from Continued Operations amounted to 92 thousand Euros, an increase of 1,5 million Euros over the same period of the previous year, when a negative value of 1,4 million Euros had been reached.
 

Read More

 
‹back

NOTÍCIAS

Reditus opens new facilities in Lisbon

Reditus' new space responds to business growth and the consequent need to increase its headcount.

Reditus recently opened its new Service Center, located in Quinta do Lambert, Lisbon. This project is already in operation and comes as a response to the requests of projects that the company has in its portfolio and the consequent need to increase its headcount. In 2017, Reditus hired 700 employees and plans to hire 250 more by the end of the year.

Reditus Service Center in Quinta do Lambert is characterized by its great capacity, versatility and availability, from the perspective of a multidisciplinary center for the provision of Business Support Services for companies and institutions, under an Outsourcing regime. This project is already fully operational and has 510 workstations in a total area of 2,200 m2.

Further to its ideal working conditions with large areas, plenty of natural light, food and rest areas, Reditus’ new facilities, have a privileged location, being close to the airport, the main roads of the city and an important public transportation interface (Campo Grande). It also benefits from parking facilities.

Vasco Barbosa, Managing Director of Reditus for Client Services explains: "One of our main concerns when we developed our new Service Center were our people, we tried to put in place optimum conditions for the development of efficient operations in a productivity and creativity environment, so that it can benefit our customers’ current and future projects. "

 

About the Quinta do Lambert Reditus Services Center

Reditus Service Center of Quinta do Lambert in Lisbon is characterized by its great capacity, versatility and availability, from the perspective of a multidisciplinary center to provide Business Support Services in Front Office and Back office activities.

This center has all the necessary technical conditions and high levels of acoustic and environmental comfort, energy efficiency, safety and accessibility.

  • Total Area – 2.200 m2
  • 2 Technical Centers + Assisted power (UPS)
  • 510 Workstations
  • 11 Meeting/Training Rooms
  • Dinner area with 120 m2 equipped with microwave oven, vending machines
  • 8 Rest rooms
  • Interior patio and lounge
‹back

NOTÍCIAS

Great People, working together

Reditus celebrated the International Contact Center Week, which ran from the 10th to 17th last September.

It was a fantastic week, marked by several activities aimed at highlighting the best of each one, of all those who daily work in an activity as intense as ours and celebrate with enthusiasm the joint work of a fantastic team.

This is a celebration that has been promoted in Portugal since 2005 by the APCC, which encourages its members to promote various activities. At Reditus we went deeper, and we developed initiatives, engaged people and celebrated with joy through various activities throughout the week, such as a dress to impress competition, a contest of ideas, free massages in the workplace, or the construction of a garden, among others.

 

About the International Contact Center Week

The International Week was created in 2005 by a joint initiative of several International Contact Centers Associations and its main objectives are the promotion and credibility of the activity and its potential for generating value and employment.

‹back

NOTÍCIAS

Reditus and BiZZdesign help organizations to manage and speed up their digital transformation

The partnership with BiZZdesign positions Reditus as a potential strategic partner of organizations in their digital transformation process, based on the Enterprise Architectures and Portfolio Management concept. The offer now available by the two companies helps organizations to assess their current situation, to define where they want to go, and to manage that transformation.

Reditus has established a partnership with BiZZdesign, according to Gartner and Forrester a leading company in the Enterprise Architecture Management Suites (EAMS) market, to represent and market its solutions in Portugal.

The partnership with BiZZdesign emerges within the scope of Reditus’ strategic positioning, while reinforcing its competencies in the support of its client’s digital transformation processes.

Managers are challenged daily to direct and implement change faster and faster, while keeping it under adequate control. The path is often unclear, change is never fast enough, day-to-day management has higher priority, and the risks involved with major transformations are too great. BiZZdesign Enterprise Studio provides indispensable insights in strategic business initiatives and triggers change across key disciplines such as risk and security, portfolio management and continuous business improvement.

Through this partnership with BiZZdesign, Reditus now offers solutions that empower managers to make smarter decisions faster, taking in consideration the suitability of organizational models, market challenges, and the business models of their companies, while providing answers to questions such as: What is the impact and cost of transformation? How does IT support the business? What are the risks associated with the technology utilised? What are the cost and the redundancy of the applications portfolio? How can the cost and risk of the applications portfolio be reduced? What information is used in the business processes? What are the relevant processes and applications within GDPR? What is the applicational risk in terms of data privacy?

Luis Baltazar, Reditus Technology Services’ General Manager, believes that "we have a very clear vision on the challenges that companies, and corporate managers in particular, currently face. The accelerated pace at which managers have to make critical business decisions, and the ability to anticipate changes that may have a significant impact on their businesses, require support tools that provide structured and reliable information, while enabling them to redirect their focus."

"With the solutions of BiZZdesign we can, even more consistently, support our clients in the development of their strategies and policies for digital transformation" Luis Baltazar concludes.

Huub Janse, CEO of BiZZdesign adds: “this partnership will allow many Portuguese organizations to speed up their transformation process. The knowledge and experience of the Reditus consultants combined with Enterprise Studio will give customers a powerful solution that facilitates decision-making, speeds up change projects and ensures an accurate implementation.” 

‹back

NOTÍCIAS

Reditus’ EBITDA increases 23.6% in the 1st Half of 2017

  • Operating Revenue of EUR 20,9 million (vs. EUR 22,1 million)
  • EBITDA of EUR 2,5 million (vs. EUR 2,1 million)
  • EBITDA margin 12.2% (vs. 9.3%)
  • Income from Continued Operations of EUR 64 thousand (vs. negative EUR 262 thousand)
  • International Sales represent 40% of total (vs. 29%)
 
1. Summary of the Activity
 
Reditus Group’s main performance indicators for the in the first half of 2017 (1H17) are positive, confirming the turnaround initiated in the first quarter (1Q17) and an improvement over the first half of 2016 (1H16), whereby the increase in EBITDA and profitability, and the expansion of the international presence of the Group, should be highlighted.
 
The areas of IT Consulting and IT Outsourcing have contributed most to this improvement, with positive growth in both Revenues and EBITDA.
 
Reditus pursued during 1H17 the internal reorganization begun in the last quarter of 2016, following the strategic repositioning of the Group after the sale of the subsidiary ROFF, adjusting its spending structure to the new reality of the Group and creating the conditions for the development of integrated, innovative and higher added value offers, in order to follow the business plan based on the development of its core activities and on higher profitability of its business.
 
Operating Income amounted to 20.9 million euros in 1H17, reflecting a 5.7% decrease compared to 1H16; it nevertheless represents a positive evolution in relation to 1Q17, due to the decrease in the relative variation in the same period of the previous year (in 1Q17, there had been a drop of 15.3%).
 
This Revenue contraction derives mostly from the BPO segment within the Client Services area, reflecting the contractual expiration of a large contract from the previous year, the replacement of which by others of equivalent value and higher profitability the Group has been actively pursuing.
 
In effect and during 1H17, Reditus was able to obtain new businesses within its customer portfolio and to renew existing contracts in the domestic market, in the segments of IT Consulting and IT Outsourcing and throughout a wide range of activity sectors.
 
Revenue for the International sector registered a significant growth of 28.0% in 1H17, increasing its weight from 29% to 40% relative to the Group's overall Revenue. The strategic commitment to the African market, with a focus on the three geographies where the Group has subsidiaries namely Angola, Mozambique and Equatorial Guinea, has led to a growth in business volume due to the beginning of new projects and to the continuation of those where the Group has already an on-going history.
 
The Group expects to continue actively searching during the coming months for new international market opportunities in those geographies, as well as for Nearshore projects, with the aim at consolidating its business growth.
 
EBITDA reached 2,5 million Euros, equivalent to an EBITDA margin of 12.2%, or 2.9 pp above the 9.3% margin reached in the same period of last year.
 
Net Income from Continued Operations amounted to 64 thousand Euros, an increase of 326 thousand Euros over the same period of the previous year, when a negative value of 262 thousand Euros had been reached.
 
 

Read More

 
‹back

Pages