Candidato
Undefined
NOTÍCIAS
Reditus celebrated and won
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The Portuguese Contact Center Association awarded Reditus the 2nd prize for the video Work, Fun & Deliver.
The Video made by Reditus portrays an entire week of activities celebrating the International Contact Center Week. Over the course of a week, Reditus promoted several activities that, in addition to celebrating the Contact Center activity, aimed at strengthening the team spirit of its employees and solidarity with social institutions. The International Week of Contact Centers takes place every year from 10 to 17 September. This is an initiative of the Portuguese Contact Center Association aimed at promoting and crediting the activity and its potential to generate value and employment. See how we celebrated this week here |
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About APCC
The Portuguese Contact Center Association is a business association made up of 93 companies, representing 12 sectors of the economy, with the mission of sustainably developing the contact center market in Portugal.
NOTÍCIAS
We are celebrating the International Contact Centres Week
As usual in recent years, Reditus is celebrating the International Contact Center Week since September 10th until September 17th.
This is an initiative of the Portuguese Contact Center Association which aims the promotion and credibility of the Contact Center activity and its potential to generate value and employment.
Despite this year's limitations, Reditus didn’t want to miss the opportunity to celebrate together with its Contact Center teams.
As in previous years, Reditus developed for this purpose a set of activities aimed at the participation and involvement of everyone in fun activities, sharing experiences and developing closer professional and personal relationships.
About the International Contact Centres Week
The International Contact Center Week is an initiative, created in 2005 by several International Contact Center Associations, including the Portuguese Contact Center Association (APCC), which aims to promote and give credibility to the sector and its potential for generating value and employment.
The celebrations take place annually between 10 and 17 September, with the participation of various players in the sector, namely service providers, customers, manufacturers and associations, among others and count on the promotion and development of various activities.
NOTÍCIAS
Reditus Improves 1st Half 2020 Net Income to 168 thousand Euros
- Net Income of 168 thousand Euros
- Operating Revenue of 10,0 million Euros
- EBITDA of 1,3 million euros
- EBITDA Margin of 12.8%
- International Sales represented 25% of total
1. Summary of the Activity
Bearing in mind the pandemic situation with COVID19 experienced throughout the first half of 2020 (1H20), Reditus pursued its strategy of developing integrated propositions with increased added value, the sustainability of its operations through monitoring and continuous improvement, as well as the development of management models based on the introduction of robotisation components, aimed at increasing project profitability.
Consolidated Net Income reached 168 thousand Euros, a 96.5% improvement over the same period of the previous year.
EBITDA reached 1,3 million Euros in 1H20, which compares with € 2,0 million in the same period last year. This value represents nevertheless a 12.8% EBITDA margin.
During this period, Operating Revenues suffered a 19.1% decrease, reaching 10,0 million Euros against €12,4 million in 1H19.
This Revenue reduction is due to a significant contraction in the ITC sector’s activities, as well as to a – albeit smaller – contraction in the ITO sector.
The ITO sector, although suffering a 15.1% contraction, nevertheless registered an improvement in its EBTIDA and also a 2.1 pp increase in the EBITDA margin, with 18.0% against 15,9% in the same period of the previous year. This contraction is a direct result of the present pandemic, which has compromised the conclusion of several export service projects. The Group has on the other hand been developing a strategy to obtain new, smaller but more profitable projects. As a result, new businesses were awarded in this period not only in installed-base customers, renewing existing contracts, but also with new clients.
The drop in Revenues for the ITC sector is significant and mostly the reflection of a drop in international projects and of a focus on higher value-added projects. This strategy led to a drop in revenues for the segment in the 1 Half of the current year.
In the International Area, 1H20 Revenues decreased by 42.5% compared to 1H19, reducing its weight relative to the Group's overall revenue from 36% to 25% as a result of the present pandemic and due to the postponement of investment decisions for strategic Public Sector projects, in Portugal but mainly abroad.
In addition, the impact of the COVID19 pandemic is the main justification for the revenue contraction in the ITC segment, namely in the international markets such as the African geographies where the group has been operating and where it has been obtaining positive results. In these geographies, the implementation of numerous security and quarantine procedures, of extended lock-downs, the imposition of state of emergency and of calamity measures, have led the group to activate its contingency plan and to take immediate steps for the repatriation of expatriates and the temporary suspension of some projects.
With Revenues in excess of 2,5 million Euros in International Markets, Reditus will definitely maintain its commitment to the business in international geographies and to the sustainability of long-term projects in the area of ITC and ITO for a range of entities.
For the remaining of 2020 and despite the persisting uncertainty resulting from the on-going public health problems, it is worth noting that new challenges and opportunities began to emerge, for which the Group was prepared, so it expects positive growth with the award and kick-off of some strategic and large-scale projects, in the final contract stages or already awarded, both in the national and international markets. These new opportunities have already started to materialize during the third quarter of the current year and Reditus will, in addition to their implementation, still actively search for opportunities in Nearshore projects.
General Meeting 30 June, 2020
General Meeting 30 June, 2020
NOTÍCIAS
Reditus Improves Net Result
- Net Income reaches 49 thousand Euros (vs. 3,0 million Euro loss in 2018)
- EBITDA margin of 16.3% (vs. 13.9% in 2018)
- EBITDA at 4.0 million Euros (vs. 4.5 million Euros in 2018)
- Operating Revenue at 24.4 million Euros (vs. 32.4 million Euros in 2018)
- International Sales represented 35% of total (vs. 41% in 2018)
1. Summary of the Activity
O ano de 2019 revela a continuação do bom desempenho operacional do Grupo Reditus, representando uma melhoria na margem EBITDA, face ao período homólogo de 2018.
The FY 2019 shows a continued good operational performance of the Reditus Group, representing a significant improvement in the EBITDA margin over the same period in 2018.
The success of the strategy implemented by the Group, with its internal reorganization and focus on core activities, together with a recovery of the economy, the implementation of digital transformation projects by a number of corporations and the effects of the Brexit, have opened a range of opportunities for several Reditus’ business sectors throughout the year.
The operational indicators of the Reditus Group registered a positive evolution compared to the previous period, as evidenced by the positive variation in EBITDA margin and in Operating Income. EBITDA was 4.0 million Euros in 2019, compared to 4.5 million in the same period of the previous year. In spite of a decrease in absolute value, the EBITDA margin reached 16.3%, which represents 2.4 pp above the value registered in 2018 and an improvement of 4.7 pp in relation to 2017.
The Net Result was positive by 49 thousand Euros, revealing a positive variation of 3.1 million Euros over the same period of the previous year. This result was positively impacted by the rationalization of expenditures, namely personnel costs, external supplies of goods and services, and financial costs.
Operating Revenue decreased by 24.8% to 24.4 million Euros, vv. 32.4 million Euros in the previous year. This reduction in Revenue negatively impacted the Group's EBITDA by 11.8%, when compared with 2018.
The reduction in Revenue affected all 3 business segments:
The ITO sector suffered slightly more than the others, with a 20.3% contraction. The Group has been developing a strategy to obtain new, smaller but more profitable projects. As a result, new businesses were awarded in this period not only in installed-base customers, renewing existing contracts, but also with new clients. These ITO sector results are mostly the reflection of a drop in international revenues and of a focus on higher value-added projects. While this strategy led to a drop in revenues for the segment, it afforded an improvement in EBITDA and in EBITDA margin.
The IT Consulting sector registered a 13% revenue contraction. EBITDA and EBITDA margin, albeit negatively affected, were able to register positive values of respectively 1.04 M€ and 6.4%.
The BPO sector has also suffered a 13% revenue contraction and its EBITDA and EBITDA margin, while also negatively affected, registered positive values of respectively 542 K€ and 5.2%.
In the International Area, revenue decreased by 34.8% in 2019 compared to 2018, reducing its weight relative to the Group's overall revenue from 41% to 35%. With a value in excess of 8.5 million Euros, it continues to reflect the commitment of Reditus to its business in international geographies, and the sustainability of long-term projects in the area of ITC and ITO.
The Group's expectations for the coming year include actively pursuing new opportunities in the international market, as well as in Nearshore projects.
NOTÍCIAS
Reditus is active and recruiting 210 new employees
Reditus keeps its operations active and is hiring 210 new employees for several projects of its portfolio despite the current pandemic situation.
These opportunities include functions to be performed mainly in a teleworking environment, during the epidemiological state, in technological and non-technological areas, which can be consulted on the website (www.reditus.pt) and on the LinkedIn page of Reditus.
Within the scope of the operational contingency plan implemented by the company to face the challenges of COVID 19, Reditus defined specific procedures for all its operational structures in order to safeguard the safety of its staff and candidates for employment opportunities.
The procedures cover the entire operational component of the various offer areas but also the tasks of recruiting and integrating new employees, namely through interviews, distance training and the provision of all the work tools necessary for the execution of teleworking functions.
About Reditus contingency plan
Aware of the impact of COVID 19 on the normal activities of its customers and on the health of its staff, Reditus reacted quickly to the situation having developed and put into practice an operational contingency plan, with specific rules and procedures, on March 5. This plan aims to:
- The almost total mitigation of risks to the health of its staff and customers supported by the good practices and recommendations of the General Directorate for Health;
- The full continuity of our operational activities in order to ensure the functioning of the company, the jobs and the activities of its customers;
- Alignment with its clients' contingency plans.
This plan includes specific procedures for all of our operational structures in Portugal and abroad in the technological, Contact Center and BPO areas.
NOTÍCIAS
Reditus Provides solutions for Digital School
Reditus’ Digital School solutions, aim to equip schools with the best technological platforms and support the entire teaching process, supporting the entire educational community, including teachers, students, parents and school clerks.
The school as we know it has changed and digital media are more present in the teaching process of all age groups.
However, the speed with which the schools had to develop the transition process, exposed the shortcomings of the entire school community, namely with regard to technological infrastructures, adaptation of traditional teaching models and interaction between the various stakeholders, namely teachers, students, parents and school clerks.
Aware of this difficulty, Reditus made available to the entire school community all its experience of more than 50 years in the development and maintenance of IT infrastructures and user support.
Reditus' solutions to support the Digital School, aim to overcome technical difficulties, supporting the entire educational and administrative process of educational institutions in the implementation, management and maintenance of the best technological platform.
In addition, Reditus provides remote support services to teachers, parents and students in the use of digital tools and management of their computers.
INTEGRATED DIGITAL SCHOOL SOLUTIONS
Reditus' solutions cover a wide spectrum of technological needs of educational institutions, preparing them for the future and for a more efficient training process adjusted to the new teaching skills.
- Technological Infrastructure - Advice and implementation of technological infrastructure and the best support platform for online education.
- Technical support - Technical support services for maintenance and management of the digital platform.
- User Support - Remote support services for teachers, parents and students.
- Training - Training oriented to teachers and students in the use of applications.
NOTÍCIAS
COVID – 19 Solutions for SME
Aware of the difficulties faced by companies, resulting from the current state of confinement to which people have been subjected and its impact on their activities, Reditus offers a set of solutions, of technological and non-technological scope, that allow to keep companies active and operational.
Reditus' strong commitment to creating flexible solutions, as well as multidisciplinary teams to design, implement and maintain them, allows us to provide the best solutions for your business.
Although digital is an area of great concern and presents answers to most problems, Reditus also has solutions for those daily activities of a non-technological scope, such as customer service or the reception and treatment of physical correspondence, among others.
EXTRAORDINARY SOLUTIONS FOR EXCEPTIONAL SITUATIONS
Office-as-a-Service
Administrative resources that allow you to manage your company according to your business needs, in a totally flexible way.
Work from Home
Efficient Information Technology solutions that allow you to manage and access your technological resources according to the needs of your business, without neglecting the security of systems and information.
Data Protection - RGPD
Consultancy services to support you in interpreting and adapting processes in light of recent data protection legislation, the GDPR.
Training
Training actions aimed at increasing the capacities and productivity levels of your employees.
COVID - 19 END-TO-END SOLUTIONS TO KEEP YOUR COMPANY WORKING
OFFICE-AS-A-SERVICE
Solutions to overcome the impact of physical distance between people and the office, ensuring the execution of daily tasks.
- Correspondence Handling - Comprises scanning, collection and delivery of correspondence services.
- Virtual Secretariat - Provision of centralized contacts (telephone, PO box, email and fax) at Reditus Contact Centers.
WORK FROM HOME
Technological solutions to support IT teams and users.
- Conference Call – Advice, installation and support to users, based on the best conference call applications to maintain active communication between your company's employees.
- VPN – Virtual private networks that allow secure access from home to servers and information by your employees.
- Cloud – Private, public or hybrid Cloud solutions to optimize the management and development of your IT infrastructure.
- Help Desk – Support services to equipment, users and IT teams on the Mainland and Islands. Services can be provided remotely and in the field.
DATA PROTECTION - GDPR
Consultancy and services to comply with recent data protection legislation (GDPR).
- Consulting – Analysis, design and implementation of personal data management procedures according to the General Data Protection Regulation (GDPR).
- DPO-as-a-Service – The DPO (Data Protection Officer) is responsible for ensuring the implementation of personal data management policy and tools held by the company, who can be an internal or external element of the organization.
TRAINING
Online training to increase the productivity of your employees.
- GDPR – A GDPR compliant policy implies that employees are aware of the legislation and act in accordance with it.
- Communication Techniques – Communicate more and better. The correct use of communication avoids conflicts and reduces organizational inefficiency.
- Stress Management – How to manage day-to-day stress in order to protect yourself and keep productivity levels high.
- Time Management – Time is scarce and valuable. Knowing how to manage it is essential to improve efficiency and productivity.
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